ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.
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Is ClickUp legit?
ClickUp (clickup.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, App, Product. Last updated 2026-08-26.
What reviewers say
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Reviewers had a great experience with this company. Many consumers find that the platform acts as an all-in-one solution, centralizing tasks, documents, and communications, which significantly boosts productivity and clarity across their teams. Reviewers appreciate the platform's high degree of customization, allowing people to adapt views and workflows exactly to their unique processes, while powerful features like AI assistants are also helping to speed up daily work.
However, some customers mentioned that the interface can be complex and overwhelming initially, and a few reviewers experienced specific issues such as synchronization errors between mobile and PC, or noticing ads appearing within the product after five years of use. Other people also felt that some fundamental expectations, such as the reliability of basic features or the usability of certain configuration areas, were not met.
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I'm an immigration attorney and I use ClickUp to manage all my cases. The different views for our open matters work so well for my staff, we like different versions and can each use what we like. We moved our daily chats to ClickUp because everything is easier in one place. A random message I send to my EA can become a trackable task with two clicks. The search feature is dynamic and smart, searching our chats, the matters, my calendar, all in one. And then the Brain AI feature knows us and can help us stay more organized and more efficient. 5 stars.
been using clickup for a bit now, time tracking is actually really good ngl. tasks stay pretty organized too which helps a lot when things get busy. not perfect, ui can feel a bit much sometimes but overall does the job well and made things easier for our team
Moved our tech stack over to ClickUp last month to replace five different apps we were juggling for workflow. The custom fields and native automations are actually solid—they pretty much killed the manual bottlenecks we kept hitting during complex routing. Surprisingly, the built-in AI isn't just a gimmick. I have it pulling a daily summary of my pending tasks across all active workspaces so I don't have to dig for them. Just be aware that the interface can get pretty heavy and lag when you're loading massive lists.
ClickUp Has Changed How I Manage Software Projects
ClickUp has become my favorite project management tool because I can set it up around how my team actually works. I use it for requirements, sprints, testing, bugs, retrospectives, releases, deployments, and documentation.
I really like having everything in one place and being able to easily see where things stand. It has helped us stay organized, improve our processes, and keep everyone on the same page.
I also use ClickUp Brain regularly and really like the AI capabilities they continue to add. ClickUp has become the main tool I use to manage software projects from start to finish
ClickUp replaced four tools for my team (Excel, Microsoft Project, Google Docs, Notepad) and now runs our enterprise course training tracker. Automations handle the drudgery: finish dates recalculate from start dates, tasks flag themselves At Risk when they fall behind, and assignees get notified automatically. Dashboards give stakeholders live status without status meetings. The built-in AI is genuinely useful too; it built us an Excel export template for bulk task updates and gives me a daily briefing against the plan. Honest caveats: the depth means a real learning curve for new team members, and very large lists can feel sluggish at times. Once your procedures are set up, it mostly runs itself.
The only tool that actually replaced multiple apps
We run our entire Customer Success operation out of ClickUp at Skan AI. Task management, reporting, resource allocation, cross-team coordination, it all lives in one place. Brain (their AI) has been a game-changer for automating weekly reports and summarizing across projects. The learning curve is real, but once you're in, you don't want anything else. We went from juggling spreadsheets, Slack threads, and docs to a single workspace. Genuinely can't imagine going back.
Pros: All-in-one workspace, powerful automations, Brain AI saves hours weekly, flexible hierarchy (Spaces/Folders/Lists), great API
Cons: Can feel overwhelming for new users, mobile app lags behind desktop
ClickUp has been a game changer for accelerating business operations, communications, and managing complex projects (especially in the Architecture and Construction industry).
As long as ClickUp doesn't get into feature-gating like Asana did, they'll remain the top platform.
Awful customer service. Sent them an email to pay my account balance and they shut my account off and did not respond to my emails and messages for 10+ days costing my team valuable time on critical path projects.
Every day routine and organization is much easier with clickup than without. It really helps to keep track of various team and private projects. The integration of wiki pages for documentation into the project folders makes it easier to find all notes, todos and documentation in one place.
Absolutely indispensable for running my web design agency
I run a web design business, and frankly, I don’t know how my business would function without ClickUp. As a Power User, I rely on it daily to keep project spaces neatly organized, assign tasks to my contractors, and store vital resources where my entire team can access them instantly.
My only minor friction point came recently when our heavy usage required us to upgrade, and I wish there were a slightly more flexible pricing option that included several base seats. However, because ClickUp is the absolute backbone of my day-to-day operations, the value it provides to my workflow and business efficiency is 100% worth it.
ClickUp has become the operating system for my work.
What I like most about ClickUp is how everything comes together in one place. It feels like a truly AI convergent workspace, where the AI understands the context of the work happening across the platform instead of operating as a separate tool.
The UI is clean, the platform is genuinely enjoyable to use, and it has helped me simplify and better manage my overall tech stack. The AI agent functionality is especially impressive. I can build agents around specific workflows, use them to support task execution, and get insights into behaviors and opportunities to improve productivity.
Visibility is also a major benefit for me. I can see what is happening across projects, understand workloads, identify deadlines, and get a much clearer picture of the business without jumping between multiple platforms.
The onboarding experience was also strong. Their team was supportive during the initial setup, and once I understood how ClickUp works, I stopped feeling like I constantly needed to learn another new tool.
The main thing I would improve is the screen recording functionality. I would love the ability to record my camera at the same time as my screen, similar to Loom. That would make it even easier to replace another tool in my stack.
Overall, ClickUp is solving one of the biggest problems I had, tool sprawl. Instead of having work scattered across different platforms, it gives my team and my AI a shared source of context. That improves visibility, reduces the chances of missed deadlines, and makes execution much easier.
It is increasingly replacing the need for separate tools like Slack, Loom, and parts of Zoom for me. I am very happy with the platform and especially excited about the direction ClickUp is taking with AI.
An essential tool that completely streamlined our team’s workflow!
We’ve been using ClickUp for a while now, and it has genuinely transformed how our team manages projects and daily tasks. The ability to switch between Board, List, and Dashboard views makes it super easy to keep track of sprint progress and team workload all in one place.
What stands out most is how flexible it is: we were able to replace multiple separate tools for task tracking, documentation, and sprint management. Features like Custom Fields and "Write with AI" save us tons of time on repetitive admin work and documentation.
There is a slight learning curve at first because of how many features it offers, but once you set up your workspace properly, it’s a total game-changer. Highly recommend it to any team looking to boost productivity!
I run product engineering for a small AI video team, and ClickUp is where all of it lives — sprint planning, bug triage and release tracking in one place. The biggest win has been cutting the number of tools I keep open; before, context was scattered across a few apps and things quietly fell out of sync. Brain is the feature I'd actually miss — I use it to pull a status summary across parallel workstreams instead of chasing updates one by one. It takes some upfront setup to get the views and statuses right, but once configured it has held up well for daily use.
We've recently started implementing ClickUp across our consulting business, and it's quickly become the central place for managing projects, tracking deliverables, and documenting processes. One of the things I appreciate most is how flexible it is. Instead of forcing your team into a rigid workflow, ClickUp lets you build processes that fit the way you actually work.
There is definitely a learning curve, especially if you're setting up a workspace from scratch, but the available resources, ClickUp University, and the Power User community have made that process much easier. The platform continues to evolve, and I'm excited to keep building with it. Overall, it's been a great experience, and I'd recommend it to teams looking for a highly customizable project management solution
I could not recommend ClickUp more! Not only is it completely customizable to work how you need it to, but the customer service and all the peole working at ClickUp are amazing.
I really like this app, and I'm happy my job introduced it as a staple.
It simplifies a lot of daily tasks, provides a better overview of what needs to be done, and allows for a seamless place to have all the information needed.
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