Beware of Stunahome - Fraudulent Practices Reported
Stunahome is a Chinese company operating in the UK, and I believe they are defrauding customers. I ordered a pair of work shoes in size 39, but I received an oversized, poor-quality pair in size 40 instead. I contacted their support team within the 30-day return window to request a refund. A representative named "Jill" (likely not a real name) responded, saying they would incur a loss if they issued a full refund. They initially offered a 20% refund, which I declined. They later increased the offer to 40%, which I also declined due to the wrong size and poor quality of the product. I then opened a case with PayPal’s Resolution Centre. After that, "Jill" sent me a return QR code for an address in Sheffield, UK. However, Stunahome submitted a different return address in China to PayPal and claimed I had returned the item to the wrong location. As a result, PayPal closed the case in their favour. I have since appealed and escalated the issue, requesting an investigation into this company's fraudulent practices. If you’ve had a similar experience, I encourage you to leave a review or comment. I’m working to ensure that others are not scammed in the same way and that action is taken against this company in the UK.