SMSmartBuyGlasses★★★★★
I have placed the order on Aug 11
I have placed the order on Aug 11, SmartBuyGlasses sent it to the courier and it's now Sept 13, more than a month later, I still haven't receive my glasses.
What's worst, is that the customer service told me back in August that they will "keep monitoring", but they didn't know I haven't receive the glasses and today they sent me a text message, saying they sent me email and they will close the case.
I think this company is all spam.
Update on 9/15
SmartBuyGlasses' customer service manager contacted me again with some offers and he/she was a lot more attentive with the details. So I will adjusted the rating from 1 to 3.
2023-09-13
SMSmartBuyGlasses★★★★★
False advertisement on SmartBuyGlasses
I placed an order on Aug 11 for express delivery and today it's Aug 23 I have not received it yet.
I used the tracking number to contact the courier personally and they told me they don't have express service, it normally takes time.
On SmartBuyGlasses it states:
standard: 5-9 working days,
express: 2-4 working days
I paid additional NTD $299 for express
The courier don't have express service but I got charged for it and the package still hasn't depart HK after 8 days (see timeline below).
I spent money on disposal contact lens (make my eyes dried) and have been using sunglasses to get through the days as what they stated on the website, if I knew this was going to take so long, I would have find another short term solution.
3pm Friday Aug 11: placed the order, paid NTD $299 for express shipment
4pm Tuesday Aug 15: Shipment created
10am Thursday Aug 17: Shipment received at the hub/branch
I had emails back and forth with SmartBuyGlasses 4 times and each time different customer representative replied and told me they have no control of courier's delivery time.
That's a total false advertisement.
Needless to say, this is a terrible experience on shopping for glasses and I am disappointed with SmartBuyGlasses.
Update Aug 24:
After my review above, SmartBuyGlasses had someone (not Steffany, but Jeffrey, each time they replied it's different person) They just said "We are not sure why the courier failed to do so" and "What we can do now is continue monitoring the shipment until it gets delivered to you."
I don't think they even bother to call the courier to find out why.
Update on 9/15
SmartBuyGlasses' customer service manager contacted me again with some offers and he/she was a lot more attentive with the details. So I will adjusted the rating from 1 to 3.
2023-08-23
