Complaint against Cheaptickets.hk
Re: Complaint against Cheaptickets.hk (Poor Services) I have made the CX airlines reservation with “Cheaptickets.hk” and I would like to lodge the complaint against Cheaptickets.HK. On 17 Aug 2023, I have made the reservations on Cheaptickets.HK, and I have inputted my correct names and the e-ticket returned to me was showed the correct names. However, due to system errors (or failure, which cannot be identified the Chinese surname and name) of Cheaptickets.HK, they have MISPLACED our surnames and names and subsequently leaded CX cannot identified the correct passengers names, these outcomes are totally default and error on Cheaptickets.HK side. Furthermore, Cheaptickets.HK is now charging me the additional fee for total HK$820 being the so-called name change charges. In fact, this is the mutual understand that the Chinese culture for the description Surname first, and the name after the Surname. The e-ticket confirmation sent by Cheaptickets.HK appeared our correct surname and name in order, but such information routed to CX was misplaced, and leaded CX cannot be identified our names. Customer Services of CX already confirmed with me that there is no additional charge if the name rectification to be done by ticket agent company. In addition, CX also confirmed they will not collect additional charge for any name rectification. Based on the aforesaid, I am writing this email to complaint the Cheaptickets.HK about the so-called additional charges are unreasonable and unacceptable. Please follow up with Cheaptickets.HK and request them to immediate withdraw the so-called additional charges, and also inform CX to rectify our names in order.