Untrustworthy/unprofessional Shopee is!
I'd received the delivery of the Rear Trunk Tailgate Gas Shock Dampers Lift Strut Support Rod Bars Lifter and it's too long by 5mm and unable to replace/ install it. Immediately, I raised a return and return to shopee and corresponded with the seller for the issue abd the reason of rejection completed with photos. Shopee responded within 4 hrs! It's ludicrous and annoying to receive the unapproved reason from Shopee and approved the payment to the seller without my acknowledgement receipt in the shopee apps of the said part; even with my valid reasoning and photos that warranted the Return Refund! The assessor is unprofessional! If he or she was unqualified to handle the matter, it should be escalated to a senior/manager. Thereafter, I contacted Shopee and raised a dispute. According to shopee, it take 1 to 3 days to reply according to their email raised. On the 4th days, I contacted shopee and the customer service responded that it might be taking 5 days and she has raised internally to expedite it. However, unit today which is the 6th day, there isn't any outcome! Shopee Reason: Inconclusive Evidence Submitted by Buyer It's the worst service I've ever seen, and it's rated below one star!