Shocking, absolutely shocking company to deal with.
I would like to say I've had a pleasant experience with Bambu Lab but I really have not. I've bought four printers from them now and out of the four, three have had issues. One was returned due to a fault and I was made to not only wait till the printer reached them before they would even release my refund rather than just arrange a replacement for me but I also had to pay return postage which was deducted off my refund. The second one I bought arrived but no lights were working inside the printer which I had to repair myself. The next one I bought also has a fault while printing, and this has been since the very first print so I'm unable to use the printer. I went through their own forum to share my issue and supplied forum users with the information of the printer, file, filament,setting etc and I was eventually informed that there was a fundamental issue with the printer and to contact Bambu Lab support. I have contacted their diabolical customer service to ask for a replacement printer with a swap over delivery service and I'm being ignored. Really frustrating and despicable a company treats their customers this way. Unless this issue gets resolved asap without any further cost to me I will be buying my printers elsewhere from now on because although when the printer work they are great, the customer service offered is totally unacceptable. One email a day asking you to try the things you have already tried, then to be totally ignored when you simply ask for a new replacement unit is shocking service.