How to get your money back from Optiontown
I did this successfully although it took about 6 months. Best way to do this is through credit card chargeback/dispute. File with your bank and the bank will raise it to VISA/MASTERCARD. Most banks will have the following options for dispute (a) merchandise/service delivered but not acceptable (b) merchandise/service NOT as described (c) the merchant is unable to fulfill the service. If your bank rejects your dispute, tell them they are not reading your dispute claim properly and use the various options for disputes given by your bank. Explain how time-sensitive travel products are, especially airline tickets that have an expiry date. Keep records of emails, phone calls, live chat. Take screenshots and videos if need be. From a study of complaints found here, some reasons for dispute include: 1) No price protection: Upgrades to get preferred travel date leads to the cost of ticket becoming much, much higher than buying directly from the airline itself. 2) Product rules do not offer customers any protection. (Their product rules are borderline illegal & VISA + Mastercard will form their judgement based on the Product Rules you attach for your dispute) 3) Refund process starts but not completed/ Refund status left pending (while expiry date of flight pass is fast approaching) 4) Website hangs/ inability to book flight pass online via their website (Inability to book online via their platform is akin to service NOT as described/unable to fulfill the service.) 5) Uncontactable 6) Uncontactable in preferred language (no one ever responds for foreign language options) I successfully disputed even though I have fully paid my credit card bills. I am sure VISA/MASTERCARD can see that customers are at Optiontown's mercy.