After 11 days I learned that the warranty is garbage
I bought diamond stud earrings for my wife in Cozumel while on a Royal Caribbean cruise. The ship had two ladies who talked up different things to see at the port in Cozumel. They assured us that Effy Jewelry was the best place to go to buy jewelry in Cozumel. We were assured that Effy was trustworthy and would give us the best deal, because Royal Caribbean had already made arrangements for them to treat its passengers special. In the store, the salesman told me that the earrings had a warranty which included replacement if lost. The earrings seemed to be a decent price, and they were beautiful, so I bought them for my wife. My wife got to enjoy these earrings from Valentine's Day until February 25th. The back came loose in 11 days, and the earring fell out. Our massage therapist found the back of the earring in his room the next morning, but the diamond stud was nowhere to be found. I checked the receipt to find out how to claim the warranty coverage and noticed the receipt said, "The written information and policy front and back herein, supercedes and nullifies any prior agreements, written or verbal, made between you and any member of the sales staff." Of course the assertion by the salesman of a warranty covering against losses was a lie. I contacted Effy to assert that the back failed due to a defect. 11 days is way too fast for an earring back to come loose if there wasn't a defect. I had to send several emails to get them to acknowledge my complaint about the earring back failing. When they finally responded, I was told that if the earring is lost they will not replace it, and the failure of the earring back would only qualify me for a new earring back. It is irrelevant to them that the earring was lost due to the failure of the earring back. Effy also told me that they would not replace a center stone if it falls out. The warranty is useless. The reliability of the jewelry is poor. The customer service is substandard. I advise that people avoid this jeweler especially when you are out of the country. They are not to be trusted. Royal Caribbean may not be the best partner when it comes to in-port shopping as well. Buy your jewelry somewhere where you can return to the store with any problems.