I really do love this company, insurance works well
I really do love this company! Sadly packages can get damaged shipping from China even though they are sufficiently protected. It's just the way Chinese shipments work/ handle things. I don't think it's the company's fault because I have ordered other things from other companies in China and had the same issues so I think it's just the Chinese shipping Department in general that handles things roughly. I ordered the all-in gift box which arroved with damage/ a small crack on the back. I did buy the worry free insurance with their partner company for around $12 which was definitely worth it because in this case I did contact the company to make a claim. I was surprised with how fast everything was. I literally got a response from the flower knows customer service within minutes giving me a link to their insurance company "seel." When I got to the insurance company website an agent literally helped me right away it was so fast. I submitted ID verification and a photo of myself to verify it was me and within a couple minutes of that I think I uploaded some photos of the damaged product. About 30 minutes later I got an email stating I could choose between a partial refund or I could mail the whole thing back for a full refund. The whole thing literally took maybe an hour to resolve this fully which was extremely fast. A lot of American companies takes weeks or even months for refunds but I was surprised with how easy the process was to get compensated. My refund came in really quick like 1 or 2 business days. I will definitely keep ordering from this company since I know I am protected!