Custom measurements not followed and won't refund.
Ordered a custom bridesmaid dress. Triple checked my measurements, the dress is hugely too big and the 'quality control' photos they sent after I raised the issue shows the measurements on the wrong part of the dress, with the dress not flat. I measured the actual waist of the dress and it was 2 inches bigger than the measurement I had sent. Their argument was that some tape measures are different. Responses are poor, haven't replied in the last two weeks. Initially offered a 20% then a 40% off discount which nowhere near covers the cost of alterations to make the dress actually fit. As the dress is so far off in size the zip needs removing and realigning, with taking inches off the waist and off the length- at a cost of £95, the same as the dress itself. They do not accept returns on custom dresses - which would be fine- if the measurements were correct! If you must order a dress from here, I recommend ordering a couple of standard sizes closest to your measurements and having the one closest to yours altered.