Took my payment for an order and when…
Took my payment for an order and when the product was due, they said they never received payment and haven’t began production. Payment was made on the same day the order was originally processed (how else would an order even be created if not with payment?) but they said due to a system error they failed to link my payment to my order. Order was due in the next 3 days, their solution was to charge me for rush printing which still took 6-8 business days and charge me for an expedited shipping. Took ZERO accountability of their own errors and left me, the customer, with four lost weeks that my small business cannot afford to wait for. Pricing means nothing when you cannot deliver on your promises and much less when your customer service does not mean actually servicing the customer. ZERO stars if possible.