Very poor quality product & woeful customer service - DO NOT!
The quality of the rug I ordered was just shockingly bad, for which the company charged premium price: - Sensing something might be off (nearly 2 months of silence since the order), I asked for the picture of the rug. What I got was something that only vaguely resembled the rug on the website e.g. there were characters and patterns missing, the thickness of the lines was wrong, some colors were also different cf. website description - It took the company 2 weeks to recognize it, apologize and promise all faults will be rectified. I should have walked away at that point. Another month down the line, the rug arrives to London (after nearly 4 months!) and to my surprise, the finishing was so poor that although it meant to be a rectangle 240/180 cm, the edges were so poorly done with a lot bulges and irregularities, that when I rolled it out it looked terrible - more like a sort of trapez. I had few guests who saw it too, they were kind enough too call it 'pretty bad'. Their customer service is woeful. Responding takes them ages, at times reads like a boiler plate AI generated faff, their manager and sales person contradicted themselves (or lied to me intentionally), and they will try to fool you citing wrong and misleading interpretations of consumer regulations. Do yourself a favor and DO NOT WASTE your time, goodwill and money on this shady business that pretends to be ethical but is instead a profit maximizing gig based in the US that sells poor quality rugs (at premium price).