The customer service is awful
The customer service is awful. Twice my boxes have been posted late without any notification, I had to chase them up myself. I didn’t get the October box until November and December box still hadn’t arrived. My August and September box were both shipped before the 24th and then October box wasn’t shipped until 31st of October after I chased it - same with December. If in paying for a box, I expect it the same month. Also generally find the team quite rude as you can see from the response below . I asked for a refund of my last box because it never arrived and was sent an email saying ‘ We hate to see you go, and thank you for exploring and innovating with us’ suggesting that they had cancelled my subscription themselves. I asked for clarification with no response and was so frustrated by the whole experience that I ended up just cancelling it myself.