Our goal is to inspire kids to see themselves as scientists, artists, creators, and makers. We deliver STEM, STEAM & Science kits for kids of all ages. Over 10 million kits shipped!
Is KiwiCo legit?
KiwiCo (kiwico.com) has a 3.4 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 33% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently highlight the support team for their prompt assistance, noting how quickly representatives resolve missing parts, shipping mistakes, or address order errors. Consumers truly love the monthly crates, finding them engaging and fun for children to build and play with over the years.
However, some customers also noted problems with product quality, mentioning that certain pieces broke easily or failed to function as expected during playtime. A few other people also felt that the subscription and auto-renewal terms were quite tricky, making it difficult to cancel or avoid unexpected charges.
Auto-generated from all reviews of this business. For reference only.
Products are very poor quality. The wind play lab tunnel which is the main feature does not even blow the objects it comes with. Very common issue now that I looked into it. I wish I could show the video. Crates are expensive and they let you pause but not cancel. I’m stuck with getting junk from them for a year. I’m super disappointed and costumer service did not allow me to cancel even when I’m disappointed with the quality. Just go with Lovevery and you won’t be disappointed.
Reply from KiwiCo2026-08-31
Hi there and thanks for reaching out. We're sorry to hear that your experience did not meet expectation. It looks like you'd recently reached out to our team and we've sent out a replacement Wind Play Lab on 8/28.
While we do offer a variety of different subscription types that allow customers to get a deeper discount for a longer term commitment, and you do have the option to turn off the renewal at any time for any subscription, the subscription you purchased was clearly advertised as a "12-crate Annual plan," which allowed for monthly payments. We apologize if you missed the communications we provided that clearly stated you would be agreeing to a 12-crate subscription plan before you submitted your purchase. It looks like our team was able to process the complete cancellation for you. If you have any additional questions about how our subscriptions work, please let us know. Thank you again for sharing your feedback.
Our puppy chewed up the bow in our archery set, I messaged customer service and asked if we could get some replacement pieces. They helped us figure out exactly what we needed. The process was so easy, they were extremely helpful and kind. They said replacement pieces are on the way. The archery set has been my kids absolute favorite.
Kiwico made it really easy to correct my issue. I didn’t feel like I had to jump through too many hoops to get it corrected, and I really appreciated the speedy resolution
Rapid concise informational response which also ‘felt’ personal. Q answered, concerns mitigated, all in a quick efficient fashion which belied an AI generator. Outstanding products. My grand said they are his favourite toy (when I asked his mum if I should continue).
Reply from KiwiCo2026-08-18
We're glad to hear that. Thanks for your great feedback!
My daughter built the Mechanical Grabber Kiwico crate and one of the pieces broke. I emailed customer service and they promptly replied and said they'd send a new kit right away. Customer Service doesn't get better than that.
Reply from KiwiCo2026-08-17
Glad we can help get that replacement part out right away! Thanks for letting us know!
My grandkids love their kiwi boxes, which I have gifted to them for quite a number of years now. I really appreciate that when the family moved, and that address didn't quite keep up with the kiwi boxes, you worked with me to get the kids what they wanted. Thank you so much!
We had parts break due to user error and while they could not help us with replacement parts, we were offered different boxes we had not received yet for our kids instead. They were excited to have something new to replace what had broken!
Insane that they will force you to sign up for one month and immediately cancel rather than allowing the one item for sale like all the others. They just gate keep the one thing you want into strong arming you into wasting your own time and theirs by signing up and hoping you don’t cancel. Predatory.
Reply from KiwiCo2026-08-12
Hi there and thanks for taking your time for your feedback. Some of our crates are subscription-exclusive and it is not available to purchase as an stand alone option. We do however, offer a variety of individual crates that are available at our store that you can select from. We want to thank you again for your feedback.
The support team have always been fantastically helpful. They are clearly focused not just on me as a customer, but on the children receiving the crates as well. Any questions or concern I have had was promptly responded to and always resolved to great satisfaction.
Reply from KiwiCo2026-08-07
Thanks for the great feedback!
D
Don Hwang · 3 reviews · Experienced 2026-08-06 ·
★★★★★
DANGEROUS and not worth it
DANGEROUS and not worth it. Tried to cancel and the refused. Corners of blocks are made of wood and sharp, causing cuts and bruises on my kid.
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Rike · 1 review · Experienced 2026-08-01 ·
★★★★★
Bad Customer Service - Do not change Shipping Date
I love the crates! Such great ideas and a fun idea to receive a new one every single month. However, I am not happy with the customer service. I tried to change the day of my shipment via chat, which I was assured is no problem. However, after that my next crate was just not shipped at all! I had to contact customer service already 5(!) times regarding the shipment of this one crate. Every time they are very nice and promise lots of things, however to this day my crate has still not been shipped. I am very dissapointed.
Update: Actually I just downgraded from 2 to 1 stars. I have just been again in contact with customer service and they shift the blame on me. I informed them on July 13th about the change in shipment day (they confirmed), and after that I was in contact 4 more times with customer service, and to this day the shipment was still not send.
Reply from KiwiCo2026-08-06
Hi there. We're sorry to hear about your experience. We've reach out for additional information so we can further take a look at your subscription. We hope to hear back soon and get this resolved for you.
Update: Thanks for the additional information! In reviewing, we can confirm that a request was made in July to change the shipping address for August. To give additional context, our system automatically assigns a shipping date for your monthly subscription. Originally, your shipping date is around the 15th of each month, so when we'd change the address and a crate had just shipped out around July 17th, the system was not ready to ship another crate within the short period (August 1st). We're sorry if this caused any confusion between speaking to our team! We can confirm that our team had manually set the August crate to be shipped out. Please reach out if you have additional questions.
a
alyssa Alexander · 1 review · Experienced 2026-08-03 ·
★★★★★
Quick easy and responsive customer…
Quick easy and responsive customer service
Reply from KiwiCo2026-08-04
Thanks for your great feedback!
A
Artem · 5 reviews · Experienced 2026-08-02 ·
★★★★★
They charge you for paused subscriptions
So they provide a subscription service where they send you a crate every month. There is also a "pause" option in the subscription settings that - from the name of it - should pause the subscription and not send anything until the subscription is unpaused, right?
So I've "paused" my subscription. However I was still charged for the next month. I went into my account to check - the subscription was still listed as "paused". I immediately wrote their support to issue a refund for the paused subscription - but they decided to "unpause" the subscription for me and refused the refund because of they already "processed". Note that is wasn't shipped yet.
What a terrible experience for a good product.
Reply from KiwiCo2026-08-03
Hi there, and thanks for reaching out. We're sorry to hear about your experience. We'd like to further take a look, so we've requested additional information. We hope to hear back soon!
Update:
Hi there, and thanks for getting back to us with your account information. After reviewing your account, we confirmed that you paused your subscription, however, we also informed you that your pause would only be for one month (in your case, the month of July). Additionally, you should have received an email letting you know that your pause was about to expire. Unfortunately, by the time you had reached out to our team, your order was too far along in the processing stage, so we were not able to cancel your monthly subscription order. Note that we do our best to inform customers of their subscription status, and it is the customer's responsibility to pay attention to the notifications we send. If you still have additional questions about your subscription, we invite you to respond to our most recent email, and we'll be happy to assist you. Thank you again for sharing your feedback.
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Iga Szymanska · 1 review · Experienced 2026-07-26 ·
★★★★★
Rhyme was fantastic!
Rhyme, my customer representative was fantastic. My issue was resolved quickly and without fuss. Rhyme was lovely and easy to communicate with. I wish all services were like this!
Reply from KiwiCo2026-07-30
Glad we can help. Thanks for letting us know!
A
Anothimous · 1 review · Experienced 2026-07-27 ·
★★★★★
The customer support experience was responsive, solving problem attitude, fast, emapathy
The customer support experience was great from AI’s quick response then Ms. Sarah offer the solution due to the part is not ready now makes us very happy. KiwiCo is one of my daughter’s favorite activity at home and she always ask when KiwiCo will arrive:)
Reply from KiwiCo2026-07-30
Happy to assist. Thanks for your great feedback!
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Diana · 1 review · Experienced 2026-07-30 ·
★★★★★
Professional and upfront
Professional and upfront, didn’t ask for a lot of annoying details to justify an exchange
Reply from KiwiCo2026-07-30
Thanks for your great feedback!
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chen tamir · 1 review · Experienced 2026-07-30 ·
★★★★★
It took me some time to understand how…
It took me some time to understand how I can send an email to the support team but once I did the response was fast and efficient.
Reply from KiwiCo2026-07-29
Thanks for your feedback!
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ana fuertes · 1 review · Experienced 2026-07-28 ·
★★★★★
Amazing team
Amazing team! Answered my question and was so polite enough to accommodate as close to my request/question
Reply from KiwiCo2026-07-29
Glad we can help! Thanks for letting us know!
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Daria B. · 1 review · Experienced 2026-07-28 ·
★★★★★
Kind and competent help
The mail office in Germany send my kiwi crate back by accident. I stated my problem and received a quick offer to send the crate back to me as soon as it arrives at kiwico. It was kind, quick and thoughtful.
Reply from KiwiCo2026-07-30
Thanks for your great feedback!
J
Jacqueline L · 1 review · Experienced 2026-07-28 ·
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