KiwiCo

Hi there and thank for your updated review. In our last communication, we were able to resolve this issue and refunded you for the Plus item along with a credit to your account. Our Panda Crate prices have not increased and it looks like you've applied a promotional offer during the time of purchase. We've offer a similar promotion for your request to resub, however, it was declined. We want to thank you again for your feedback.

Hi there and thanks for reaching out. We'd be happy to take a look at your account and recent renewal. We've requested additional information and hope to hear back soon.

Hi there, Thanks for reaching out and sharing your experience with us. Please note that we have looked into your email history and confirmed that we have responded to your emails. Here is a breakdown of the interactions. On June 15, you sent the first email (from email account A), which was replied to by our AI agent. We received an additional 8 emails from you, 3 of which were responded to by our AI agent before being transferred to our Customer Care team. You were informed that our email team would respond to you within 24-48 hours. Our Customer Care team sent an email to you requesting additional information within the 48-hour timeframe, but you never responded to it. On June 16, via a different email account (from email account B), you sent a new email. Again, our AI agent responded to you, and you sent an additional 4 email replies, and our AI agent advised that your email would be routed to the care team for review after you had been informed of a 24-48 hour response timeframe. This new email would normally be replied to by June 18 (today is June 17). On June 17, 30 minutes before your review on this website, you sent a new email (again from email account B), and our AI agent advised that your new email would be routed to the team and that there is a 24-48 hour response time. This email would normally receive a reply by June 19. While we understand that you have a concern that needs to be resolved from a mistake you made in your order, we have responded to you, asked for additional information, and you’ve not yet replied or provided that information to us, and your new emails are now in the queue to be answered. We’ve merged the three different emails from two different email accounts into one and have asked the first agent who responded to you to send a new message asking for the information we need to assist you. We hope that you will respond to our email so that we can assist you further with the order you recently placed. We look forward to hearing from you soon.

Hi there. It sounds like you meant to leave this review for a different company. We don't sell travel tickets, we sell subscription crates for kids.

Hi there, Sorry to hear that you're not happy with the service you received. We'd like to provide additional context to ensure your issue is correctly represented. It is true that you never signed up for a 12-month membership, however, you did sign up for a quarterly payment plan for both memberships you purchased. At the time of your order, you gave authorization to automatically bill your credit card every 3 months until you canceled the membership. We sent two email reminders on May 1 advising that your memberships would auto-renew the following week, yet no action was ever taken to prevent this. While you have just now confirmed that these email notifications were received, it's too bad they were missed, as they could have helped you avoid the renewal charges. Since no action was taken to prevent the charges, the system renewed your memberships for another three months, as was requested with your original purchase. While we do our best to alert customers to what they have purchased, we understand that sometimes these efforts are missed or overlooked. Regarding your interaction with our team member, in listening to the call, the agent was kind and tried to explain how the charges happened, but it seems that you did not want to hear this and interrupted the agent multiple times. The agent did offer to cancel and fully refund both of your renewed memberships, and you accepted this resolution. As for the difficulty level of our crates, while some crates do present challenges, they are all designed to be developmentally age-appropriate. For future reference, you have the option to adjust the crate line to something easier or more challenging if your current crate selection is not the best fit for your child. Thank you again for reaching out and sharing your feedback.

Hi there and thanks for reaching out. We're sorry to hear about your experience. We've requested additional information so we can further investigate. We hope to hear back soon so we can quickly resolve this issue. Update: Thanks for the additional information. Here is some additional context that should help explain what happened. In reviewing your account, it looks like you had purchased a monthly membership for $84 USD on 4/20/25 and it immediately shipped out on 4/21/25. Based on the tracking, it is still route with your local carrier and this delay is outside of our control. We apologize for the replied emails that might of been missed as some of our emails can end up in the spam folders. When you reached out to our team via phone, we've assist you with a full refund and we can confirm that your membership is canceled. We want to thank you for taking your time and letting us know. Please let us know if there is anything else we can help with.

Hi there and thanks for reaching out. We're sorry to hear about your recent experience regarding your crate delivery. It looks like your international shipment was lost in transit. When you reached out to our team, we asked for an address confirmation and it looks like the confirmation reply was missed in the thread. We apologize for that! We have gone ahead and issued a full refund for your March Crate. Please let us know if there is anything else we can help with. Thanks again for giving us a opportunity to resolve this.

Thanks for letting us know. It looks like the gift recipient was sent the tracking information for your order, which may be why you did not see it. Please know that you can also log into your account between the 21st-25th of each month to check the status of your shipments each month.