Responded to my question.
Reply from KiwiCo2025-07-18
Glad we can help!
About KiwiCo
Data updated- Website
- kiwico.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 148 reviews
- Replies to negative
- 98% (78/80)
Do you own KiwiCo? Claim this profile for free and start replying to reviews.
About this business
Our goal is to inspire kids to see themselves as scientists, artists, creators, and makers. We deliver STEM, STEAM & Science kits for kids of all ages. Over 10 million kits shipped!
Is KiwiCo legit?
KiwiCo (kiwico.com) has a 3.4 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 33% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-03.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently highlight the support team for their prompt assistance, noting how quickly representatives resolve missing parts, shipping mistakes, or address order errors. Consumers truly love the monthly crates, finding them engaging and fun for children to build and play with over the years. However, some customers also noted problems with product quality, mentioning that certain pieces broke easily or failed to function as expected during playtime. A few other people also felt that the subscription and auto-renewal terms were quite tricky, making it difficult to cancel or avoid unexpected charges.
Auto-generated from all reviews of this business. For reference only.What people say
He listened to my concerns
He listened to my concerns. Checked my prior subscriptions crates and selected a new crate for my grandson. He also helped me with my payment plan on my account.
Reply from KiwiCo2025-07-21
Thanks for the great feedback!
My Kids love their KiwiCo boxes
My Kids love their KiwiCo boxes. They always want to open them as soon as the boxes are delivered.
Reply from KiwiCo2025-07-18
Glad the kids are enjoying the crates. Thanks for your feedback!
I was charged for a subscription that I needed to clarify. Timely and professional response
I was charged for a subscription renewal in June and then again in July. I needed verification of which subscriptions these were for. I have three grandchildren and each has a subscription. ( BTW - they all love their crates each month and often ask when the next one is coming)
Reply from KiwiCo2025-07-16
Thanks for your feedback!
Loved the box, hated what came next
My godchild absolutely loved his boxes when I would get them for his birthday. I cancelled the subscription 2 years ago, and have removed all billing information, and delivery information. At various intervals I am still being charged over 100 dollars for a box I didn’t sign up for, with all of my information removed. I have been in contact with them, and this is an ongoing issue. My next step is to block transactions from my bank account and file a dispute. This is incredibly disappointing, loved the product however I don’t like loosing a random 100 dollars and having to file a case each time and the issue never being resolved. Please don’t sign up unless you too would like to be in this awful purgatory.
Reply from KiwiCo2025-07-21
Hi there and thanks for reaching out. We're sorry to hear about your experience regarding your subscription. In reviewing, it looks like you've been subscribed to a quarterly plan under a different email. We're sorry if the quarterly renewal email were missed. We see that you've reached out to our team on 7/15 and we were able to locate your account and cancel the subscription. We can confirm that the partial refund is pending and you will not longer receive further charges. Thanks again for letting us resolve this for you. If there is anything else we can assist you with, please reach out!
Kiwico and their partner company With reach!
The first payment was normal that what you see you pay but after my 3 month subscription went over they reactivated the subscription without any question. The payment after that was way more then normal! It wasn‘t the usully 80€ for 3 month. I payed 120€ for 3 month. And what i see was a company behind kiwico with reach (just google it). This company picked up my money from paypal! And this comapny screams scam in your face when you look up their Reviews.
Reply from KiwiCo2025-07-11
Hi there. We're sorry to hear about your experience with your recent renewal. We'd be happy to take a look at your account and better assist you. We've requested additional information and hope to hear back soon.
Customer service was very friendly and…
Customer service was very friendly and quick to offer support with a replacement piece that was needed.
Reply from KiwiCo2025-07-10
Thanks for your great feedback!
Great customer service
My grandson loves his monthly crates! The gift subscription for my grandson renewed on July 1st. I emailed Kiwico after that date to request the 4th of July promotional discount that was being offered. A customer service person, Ken, promptly emailed me back and offered me a credit off of my next order, which I accepted. Ken was very professional and polite.
Reply from KiwiCo2025-07-10
Glad we can help! Thanks for your feedback!
Service
I got a quick response to my question, a quick solution and my package being resent quickly.
Reply from KiwiCo2025-07-10
Thanks for your feedback!
Amazing product For all ages 0-45+…
Amazing product For all ages 0-45+ tested Customer service was an amazing help too with a one off situation. My only complaint is there isn't enough room to share all of kiwico's praises. Def recommend. 11/10!
Reply from KiwiCo2025-07-11
Thanks for the awesome feedback!
Fast resolution
Issue was understood and resolved quickly!
Reply from KiwiCo2025-07-10
Happy to help!
Subscription Help
I had initially reached out via email about a concern with my subscription and was told by Lloyd there was nothing to be done. I then called and spoke with Ays who resolved the issue almost immediately. 0 stars for Llyod but 5 for Ays. I wish I didn’t have to go through to modes to resolve my issue, it would have been nice if it was taken care of the first time, but am appreciative it was eventually resolved.
Reply from KiwiCo2025-07-08
Hi there and thank you for your feedback. We're sorry to hear about your experience and is glad that it is resolved. We'll share this feedback with our team. If you need additional assistance, feel free to reach out to us and we'd be happy to help.
Quick and easy problem solving
The customer service rep understood what the problem was and solved it quickly. Was very polite. The experience was easy and timely.
Reply from KiwiCo2025-07-09
Thanks for the great feedback!
Make sure you cancel subscription prior to "renewal"
We subscribed for our 3 yo grandchild. The kits were "good". Kept her occupied or ~60, minutes total/kit including assembly time and playing with it. So not worth the money. I forgot to cancel prior to the year end, and noticed the renewal bill on my credit card. They would not let me do a partial year and refund part of the renewal. So stuck with another year. I cancelled immediately.
Reply from KiwiCo2025-07-07
Hi there and thanks for reaching out. We're sorry to hear about your satisfaction with our subscription service and recent renewal. We'd be more than happy to take a look at your account. We've requested additional information and hope to hear back soon!
I contacted them over a holiday weekend…
I contacted them over a holiday weekend and both their virtual assistant and a regular person replied via email very quickly. They resolved the situation and I didn’t have to wait until Monday morning to get the issue resolved.
Reply from KiwiCo2025-07-07
Happy we were able to help! Thanks for your feedback!
Impressive response time & resolution
I never received my first crate after waiting almost two months; I reached out to the support team and the replies with action steps on KiwiCo's part were incredibly prompt. My issue was resolved quickly and kindly within twenty-four hours. Very impressive. Thank you!
Reply from KiwiCo2025-07-07
Thanks for your great feedback!
Wanted to know how something fitted…
Wanted to know how something fitted before purchasing for my sibling Emily at customer service really helped me out
Reply from KiwiCo2025-07-03
Glad we can help!
Excellent service!
The customer service rep Camille did great!! She looked into the issue, fixed it and reassured me it shouldn’t happen again. She even sent me a replacement crate and upon realizing I didn’t need it she told me to keep it or donate it or gift it to someone who could use it. Great customer support!
Reply from KiwiCo2025-07-07
Happy we can help. Thanks for your feedback!
Kiwico themselves reactivated the subscription !
I stopped the subscription from my account page and Kiwico themselves reactivated the subscription and then debited the money! It's like forced sales! I don't recommend this dubious practice.
Reply from KiwiCo2025-07-01
Hi there and thanks for reaching out. It sounded like you'd purchased an auto renewing subscription and our system unpaused it since it can only be paused for a certain amount of time. We'd be happy to take a look at your account and cancel your subscription. We've requested additional information and hope to hear back soon. Update: Thanks for getting back to us. After reviewing your account, we can confirm that you'd purchase two auto-renewing subscriptions (please see invoice). On 6/24, you'd had manually paused the subscription until July, so our system unpaused on it's renewal date on July 1st. We see that you'd reach out to our team and we can confirm that both subscriptions are now canceled. The charges are both fully refunded. Thanks again for letting us resolve this for you. If there is anything else we can assist you with, please reach out!
#1 Prepaid subscriptions are NONREFUNDABLE
#1 Prepaid 12 month subscriptions and others are NONREFUNDABLE! On the checkout page click on the very tiny ? to read the fine print. Very disappointing. The kits are too difficult for my granddaughter. UPDATE: Now that my granddaughter is a bit older, and has more time as school os out. She is enjoying the kits at this time, and she looks forward to getting them.
Reply from KiwiCo2025-07-01
Hi there and thanks for reaching out. We're sorry to hear about your satisfaction with our subscription service. We'd be more than happy to take a look at your account and switch your granddaughter over to different crate line. We've requested additional information and hope to hear back soon! Update: Thanks for your response! We're glad to hear that your granddaughter is enjoying the crates. Please feel free to reach out to our team if you need to switch to different crate line. We'd be more than happy to further assist you.
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