CrunchLabs (crunchlabs.com) has a 4.0 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 75% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
Preordering support was stellar. Although I am close to receiving my first Hack Pack, that I'm going to have an awesome time assembling with my granddaughters, it's already on it's way. Looking forward to supporting creativity with all my grandkids in the future Thanks
The purchase process was easy and came with thoughtful gestures, though I received too many emails
There were a few pieces missing from kit
The experience came with no drama, package appears complete. My grandson will love it.
I wish I could give MARK ROBER more than five stars. My grandson love loves KRUNCH LAB! His birthday is August 8 and all he has been talking about is getting the KRUNCH LAB box from Mark ROBER. He is such a big fan watches every show over and over and can’t wait for the new season to start. I have to say that I even enjoy the episode with elephant toothpaste. It is great fun and I love to sit there and watch the show with him and laugh. He learned so much and I can’t wait to give him the KRUNCH. LAB boxes that have come in the mail for his birthday. I got a subscription so he will continue to get the boxes. I’m gonna be the world‘s greatest grandmother come August 8. He will be so excited and so surprised thank you for making such a wonderful show.
gift to grandkids made easy
My display case came to be rain soaked ruining the display case. This was supposed to be a gift to my granddaughter but, because of the shape of the display case, I was unable to give it to her. I contacted your customer service department and they asked for a picture of the damage. I sent two and have not heard back from them. I am now at the point of cancelling my yearly membership.
So sorry to hear that, Tom! I have asked our support team to be sure to prioritize a replacement. Best, Rachel
Our grandson was checking emails and the mail eagerly anticipating his package ! He was so excited when it came in that he put it together and hasn’t put it down since! Eagerly looking forward to the next shipment !
The box arrived in a timely manner and my son had a blast putting it together. However the disc's are light and we have lost a few already. We will probably be purchasing more disc's haha.
Kids loved it. The video is engaging and the kids are still playing with their creation.
Grandson loves the first CrunchLab kit
It’s a gift and arrived quickly. Our granddaughter was thrilled to assemble and play!
I purchased for my Grandson Greyson Manriquez. Im happy he is interested in these things tvat Mar Rober is offering.
My 9 year old had a great time putting it together and playing with it afterwards. He’s been asking for the box for a while and I’m so glad we subscribed. Looking forward to the next box!
First subscription box received and completed! Such a great experience and craft for a smart mind and fidgety hands. Can’t wait for Box #2!
I had an issue with payment and they solved it so fast. Fast delivery fron them.
Timely shipping enjoyable building and video experience
Crunch Labs makes excellent toys for children which help them learn science concepts through building and the how of building. However they have to have the worst customer service team I have ever encountered. My daughter was subscribed to crunch labs on a monthly build box for 9 months when Mark Rober announced summer camp which was expediting 12 boxes over a period of 12 weeks (essentially summer). You had to email support summer camp and wait to hear back from them to process your payment. The customer service was so incredibly slow that between every singly reply it took them 2 weeks to get back to me. The thread started early June and finally after 6 weeks- I was escalated to their payment team and they still haven't processed payment. Summer is almost over and the entire excitement of the accelerated build box over summer camp is pretty much dead for my child. Horrendous service- some of the worst I have encountered in recent times and therefore I give them a 1 star review. Normally i rare give 1 star reviews but it should show you how frustrating this process of dealing with their customer service team is. They ate extremely understaffed and take forever to respond leaving a very poor taste in one's mouth about their experience with the company.
Thank you for the feedback,Deepthi, and I am so sorry you had that experience. Our customer service team is working hard to make it right. Best, Rachel
My grandson is so happy to receive new kits every month. He is always asking when next one is coming. So glad I spent the money worth every penny seeing him smile about his new build.
67 reviews matching