CrunchLabs

Excellent development tool for kids.

Great educationSTEM product for kids

We got the first box but the parts was…

We got the first box but the parts was broken - we then ordered new parts over a week ago, but it hasnt been sent y’et?

We love this product but it would be even better if Taiwan is on the overseas delivery list!

My son, a nine-year-old boy, has learned about what an engineer will do to ensure the success of the machine construction even it’s only 50% completion. Thank you for the idea, the experience and the toy, Mark, but would you consider to include Taiwan into the overseas delivery country? I’ve spent a lot of time & effort to make it and I believe children here will love your products so much, just like my son.

Crunchlabs hires the nicest people to…

Crunchlabs hires the nicest people to handle customer service. I had to call twice—because I made a mistake, not crunchlabs—and I have never been treated more like a valued customer by anyone else.

My son loves this package

My son loves this package. He enjoys it. He’s waiting for the next package. I will resubscribe it if he continues to love it.

So much fun for kids

So much fun for kids! Learning a lot while playing.

Only as good as your customer service

Only as good as your customer service. I had ordered the first 3 box subscription in thr spring. When they ran out in May I decided my kid was starting summer break in a week so why not do 12 boxes in 12 weeks. It would help make his summer. Only issue being that he already completed the first 3 so I explained the situation to customer service on June 5th and by June 10th both sides had confirmed to start with box 4 and go from there. Not Rocket Science😒. Well I wish I could attach the email thread that started on June 5th because you can’t make this stuff. If you see the date in writing this, after another 6 emails where I keep getting “apologize for the delay” and “thank you for your patience” my kid has not received a single box since then. I told them to go ahead and charge me I just don’t want him to be disappointed. Well every day this summer he checked the porch. There’s 2.5 weeks left or this 12 week summer. Neramari is the star of this show. His average response time is 10 days and will not offer any solutions. He will however ask you for a good number and time to call you. When you respond that same day he leaves for 2 weeks and apologizes for being out of the office but thank you for your patience. My kid doesn’t do sports. He likes science. If your kid is the same way don’t trust this company or Neremari to help with that. You’ll get a polite but slow and tone def corporate bs response.

I am extremely dissatisfied….

I am extremely dissatisfied with my experience with CrunchLabs. I signed up as a birthday gift for my 9-year-old son because he has a genuine interest in engineering and technology, and I was excited to support his curiosity. Our first kit arrived on time, but despite carefully following the instructions and attempting every troubleshooting step, we were unable to get it to work. I contacted customer support, and after nearly three weeks of back-and-forth communication, the responses stopped altogether. We never received a resolution or any meaningful follow-up. The most disappointing part is not that a product had an issue—problems can happen—but that customer support failed to stand behind it. A company that markets educational experiences for children should be committed to resolving issues when they arise. Based on my experience, I cannot recommend CrunchLabs. The product showed promise, but the lack of reliable customer service completely overshadowed it. I regret spending the time and money, and I would encourage others to consider that experience before purchasing.

Order was quick but we haven’t recieved…

Order was quick but we haven’t recieved any boxes over the last two weeks. We order the summer 12 week and we’ve only gotten two

Our grandson was so excited to receive…

Our grandson was so excited to receive the subscription for his birthday. He enjoyed putting it together and quality was good.

crunch lab summer camp - distribution issues

Update. Still waiting on boxes. They shipped from UT, went to Las Vegas, NV and not they are in Grand Prairie, TX. Perhaps the shippers are trying to triangulate our address. They really need to switch to USPS or any other shipping company. We did the crunch lab summer camp series. It is a great concept but the logistics of receiving the boxes weekly has become an excercise of teaching and practicing patience. What we like: the videos and the builds themselves. They are sturdy and my kiddo seems to play with them after the build, which takes about 30 minutes. What we did not like: the boxes often arrive late. We had one arrive as just the box with nothing inside. It was sealed so the company mailed an empty box. The post office was able to tell it was empty and stamped package stating that, but the distribution company could not? We immediately called and customer service said they would send a replacement. Still waiting for it to ship though (that was last weeks box). Additionally this week's box has not shipped either. BTW there is no rush shipment to correct their mistake...they arrive when they arrive. Advice I would provide to Crunch Lab: Please address quality control issues with your distribution company. I don't think they are a good partner for your excellent product. Advice I would give parents: order first week of summer camp (maybe 2weeks) BEFORE school ends. The boxes seem to come whenever the distribution company feels like shipping them. If you don't pre plan you will have children checking mail box daily, asking you for shipping updates, etc. It will be a struggle for STEM kids. While I appreciate opportunities for kids to practice patience, I don't appreciate the frequency of which I have PAID crunch labs for that experience.

My son is only 2 boxes into summer camp…

My son is only 2 boxes into summer camp and still so excited to open each one ahead. We designed them as a reward to be earned by learning “life skills”— so that’s double learning 👍 He can’t wait to earn his next box and has invited a friend to join him in building it. Thank you for such a neat and thorough program to expand his knowledge and feed his curiosity.

Cool products

Good product and service experience.

They marked my box as delivered and never did

I started my membership over a month ago, but my first box was marked as delivered even though I never received it. When I contacted the delivery company, they explained that a third-party carrier handled the final delivery and referred me back to CrunchLab. CrunchLab promised to send a replacement, but it never shipped. Their customer support relies on automated responses that do not resolve the issue, and getting a clear answer has been extremely frustrating. I have now requested to cancel my membership and receive a full refund, and I am still waiting for a response.

Because they make science fun

Because they make science fun! The materials are great and a ticket to see Mark Rober would be so much fun. That's usually it.

Gift giving not easy

We haven't opened it yet bc it's a birthday gift for my grandson. The ability to gift someone (without it being a GC) is very confusing and disappointing.

My son loved all of them!

My son absolutely loved it!

My grandkids are so excited

My grandkids are so excited. Watch your show a lot.