Our goal is to inspire kids to see themselves as scientists, artists, creators, and makers. We deliver STEM, STEAM & Science kits for kids of all ages. Over 10 million kits shipped!
Is KiwiCo legit?
KiwiCo (kiwico.com) has a 3.4 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 33% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently highlight the support team for their prompt assistance, noting how quickly representatives resolve missing parts, shipping mistakes, or address order errors. Consumers truly love the monthly crates, finding them engaging and fun for children to build and play with over the years.
However, some customers also noted problems with product quality, mentioning that certain pieces broke easily or failed to function as expected during playtime. A few other people also felt that the subscription and auto-renewal terms were quite tricky, making it difficult to cancel or avoid unexpected charges.
Auto-generated from all reviews of this business. For reference only.
KiwiCo is GREAT! I and my grandkids have been customers for years and they always look forward to the next shipment. Since we go back quite a few years I have seen the upgrades and improvements in the crates. They are much more sturdy than they used to be which means the kids can get a lot more enjoyment out of them. When there is any kind of hiccup, customer service is always speedy, kind and anxious to assure my satisfaction.
Reply from KiwiCo2026-07-28
Thanks so much for sharing your feedback on our crate quality and customer service. We're happy to hear that you've noticed the upgrades and that our team was able to assist you when you reached out.
Quick response when I emailed asking for support. Great tips and suggestions were provided for the issue we were experiencing. After trying the fixes but before I had emailed back to request a replacement part, I had another email saying that the kit was going back to development team and there wouldn’t be replacement parts to mail out, but they would send us a different kit instead and offered a few to choose from. Was nice to be offered this, rather than having to ask or feel like we got a “bad” kit. They did what they could to address a problem which I assume was more widespread than just us. This is the mark of great customer service and one of the reasons we have been a customer for years
The customer service rep who assisted me with my issue was very prompt and professional. I am happy with Kiwico as a whole, so I wasn't surprised by that level of service. However, I was pleasantly surprised by how quick it was to receive a response. Which is important for parents of small children who have demands on our time and it's hard to juggle both tasks. I didn't have to deal with a bunch of back and forth questions between us and it was essentially resolved from my first email attempt. Obviously it's not good to receive an incorrect order in the first place, but I was very happy with the resolution.
This company wants you to believe you can cancel at any time. However when I followed their online instructions for canceling, they still billed me the next month. After I emailed Customer Service, they want to give you the runaround telling you that you are basically trapped in a commitment for remaining months. I do not recommend any company that attempts to force customers into staying. Avoid this one.
Reply from KiwiCo2026-07-27
Hi there and thanks for reaching out. While we do offer a variety of different subscription types that allow customers to get a deeper discount for a longer term commitment, and you do have the option to turn off the renewal at any time for any subscription, the subscription you purchased was clearly advertised as a "12-crate Annual plan," which allowed for monthly payments. We're sorry if there was a misunderstanding regarding what was purchased. We've requested additional information to further assist you. Hope to hear back soon.
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Roni · 1 review · Experienced 2026-07-19 ·
★★★★★
The wood keeps breaking
Reply from KiwiCo2026-07-20
Oh no! We're sorry to hear about your experience. We've requested additional information and hope to hear back soon!
A
Awna Kairos Ari · 1 review · Experienced 2026-07-17 ·
★★★★★
Ordered a box for my granddaughter
Ordered a box for my granddaughter. It was not what she wanted. I cancelled the subscription. Got another box in the mail. Which ahe was also bot interested in. Contacted the company. They will not allow me to cancel and are forcing me to pay for 12 months even though we are bot happy with the product.
Reply from KiwiCo2026-07-21
Hi there, and thanks for sharing your feedback regarding the 12-crate subscription that you purchased. While we do offer a variety of different subscription types that allow customers to get a deeper discount for a longer term commitment, and you do have the option to turn off the renewal at any time for any subscription, the subscription you purchased was clearly advertised as a "12-crate Annual plan," which allowed for monthly payments. Since you've contacted our team, it looks like our team was able to process the complete cancellation for you. If you have any additional questions about how our subscriptions work, please let us know. Thank you again for sharing your feedback.
J
Julie Sirek · 1 review · Experienced 2026-07-15 ·
★★★★★
Excellent customer care
I recently purchased a 1-year subscription for my nephew. He received the first crate. Your website stated the second crate was shipped, but it was never received, and no shipping information was given. Therefore I was not able to track the package. I contacted customer care and they responded promptly and resent the crate.
Deceptive subscription practices especially the pay as you go. It is not a pay as you go set up and the way they describe the terms they lock you in to an annual subscription. It also contains vague language about pausing the subscription even after you canceled it.
Reply from KiwiCo2026-07-16
Hi there, and thanks for sharing your feedback. We're sorry to hear that you are not happy with the subscription you selected. It sounds like you may have selected the 12-crate annual subscription, which allows for monthly payments and provides a deeper discount. We also offer standard monthly subscriptions with no term commitment. If you would like to reach out to our team, we'll be happy to review the plan you selected and provide you with any available options to help in managing your subscription. Thanks again for sharing your feedback.
L
Laura Ingram · 1 review · Experienced 2026-07-09 ·
★★★★★
5 Star Experience
I had a great experience with KiwiCo customer service. They responded quickly, answered all of my questions in detail, and made the interaction feel personal rather than like a generic response. Most importantly, they solved my issue without any hassle. I really appreciated how easy they made the process and the excellent customer service they provided.
Reply from KiwiCo2026-07-14
Thanks for your great feedback!
M
Marion · 1 review · Experienced 2026-07-10 ·
★★★★★
Very prompt response!
It was a very prompt response to my inquiry and quick resolution to my problem.
Reply from KiwiCo2026-07-13
Happy to assist! Thanks for letting us know!
E
Emily · 1 review · Experienced 2026-07-08 ·
★★★★★
The kits we received are awesome
The kits we received are awesome. My daughter loves them. We had a minor issue with a couple parts and kiwico was here to solve all the problems. Amazing customer service. They answered quickly. Were super kind. And most importantly solved the problem. Thank you for rocking it! We will recommend you to other families.
I bought what I thought was a 12 month subscription which had the option to cancel “at any time”. What they fail to make clear on their website is that you can cancel but the cancellation will only come into effect at the end of the 12 months. So, what I thought would be a £20 birthday present for my son is now looking like it’s going to cost me over £340!
I feel like their website is vague on purpose with lots of offers to pull you in without giving you the chance to actually change your mind. Email communications are also not clear about the full price of the remaining 11 crates once my first “discounted” crate had been delivered. I like the product but I don’t think they are good value for money and I would not recommend purely because of their sales tactics.
Reply from KiwiCo2026-07-09
Hi there and thanks for taking your time to provide feedback. We'd be happy to further take a look at your account. We've requested additional information and hope to hear back soon!
Update: Thanks for getting back to us! It looks like you'd reach out to our support team earlier today and we can confirm that your 12-Month Pay-As-You-Go subscription is now canceled. Please let us know if there is anything else we can help with.
K
Kade Eaton · 1 review · Experienced 2026-07-07 ·
★★★★★
Kiwi co 2 in 1 lantern
On the two and one lantern from Kiwi Co., we all have trouble putting in the part that the light shines through 21. Students are having trouble with this because you have to forcefully bend the piece of wood to be able to get it onto the pieces that you need to get it on I’m never building this one again. I want to throw it out the window and I want to jump out the window along with it this is very frustrating for all of us we have to. We’re never doing this ever again and we’re all just quitting. Do not get this one for your kid. It sucks buns.
Reply from KiwiCo2026-07-10
We're sorry to hear about the frustration with this specific crate. We've requested additional information and hope to hear back soon!
Update:
Thanks for getting back to us. We were unable to pull up your account/ order with the provided information. Can you please reach out to our team so we can further assist you?
D
Danny Christian · 1 review · Experienced 2026-07-07 ·
★★★★★
Super fast response from the customer…
Super fast response from the customer care team. I was also impressed with the AI generated auto response. It seemed better than most AI auto responses I've received from other companies. Warmer and more friendly than most.
I was also really happy with the resolution to my issue the customer care team member took. One of the parts to my sons crate broke, but they were out of stock. So rather than make me wait for a new part, the team is sending a whole new crate for my son to build. He was so excited when I told him about it. We started getting crates in December and he absolutely loves them. They are ao much fun to build and play with each month.
Do not buy anything and do not sign up for a subscrition. They do not fully explain how the subscription works, they do not do anythign to fix your problem, and all reply are AI generated which means you have to go through your credit card to get anything done. Do yourself a favor and pick a different toy company.
Update 7/8/26: They reached out because of this review. I already know that they are going to give some cop-out about how there's a notice that the box you order might not be the one you get because THEY choose based off what THEY think your child will need. For me personally, I ordered a box for my 3 month old, but they sent me a box for a 5 month old and refused to refund, return, or send the correct box. All responses were clearly AI generated. DO NOT BUY.
Reply from KiwiCo2026-07-08
Hi there and thanks for sharing this with us. We're sorry to hear that your experience does not meet expectations. We've requested additional information and would love to hear back soon.
T
Tiffany · 2 reviews · Experienced 2026-07-03 ·
★★★★★
Fast Customer Service
Had a package ship, but never arrive. Customer service got back to me so quick and sent out a new package. I was very impressed with the speed of service. This even happened during a holiday weekend.
Reply from KiwiCo2026-07-07
Glad we can help. Thanks for your great feedback!
J
Jing · 4 reviews · Experienced 2026-07-05 ·
★★★★★
Great products!
Good products! Good customer service!
Reply from KiwiCo2026-07-06
Thanks for your feedback!
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Stephanie · 2 reviews · Experienced 2026-06-29 ·
★★★★★
Kiwi made it easy to figure the options…
Kiwi made it easy to figure the options with my daughters box
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