Our goal is to inspire kids to see themselves as scientists, artists, creators, and makers. We deliver STEM, STEAM & Science kits for kids of all ages. Over 10 million kits shipped!
Is KiwiCo legit?
KiwiCo (kiwico.com) has a 3.4 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 33% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently highlight the support team for their prompt assistance, noting how quickly representatives resolve missing parts, shipping mistakes, or address order errors. Consumers truly love the monthly crates, finding them engaging and fun for children to build and play with over the years.
However, some customers also noted problems with product quality, mentioning that certain pieces broke easily or failed to function as expected during playtime. A few other people also felt that the subscription and auto-renewal terms were quite tricky, making it difficult to cancel or avoid unexpected charges.
Auto-generated from all reviews of this business. For reference only.
What people say
S
Sarah Burgart · 3 reviews · Experienced 2026-05-28 ·
★★★★★
"help" was weird AI slop
I liked the boxes i don't like that I have to watch videos to do them, and written instructions aren't available.
When I reached out for support I got some weird AI slop responses that didn't make sense and then one that seemed like it was trying to threaten me for a 5 star review after I reviewed the help low (bc it was AI slop)
Super weird. Cancelled boxes.
Reply from KiwiCo2026-05-29
Hi there, and thanks for sharing your feedback regarding the Maker Crate instructional videos. As our team member shared with you, the Maker Crate line was designed with video instructions rather than the traditional written instructions our other crate lines come with, partly because this crate line leans towards easier instructions via video, and partly to help reduce our environmental impact by using less paper. As for the follow-up from the agent who assisted you, because you invited our team to follow up with you regarding your score, the agent was simply trying to better understand what they could have done differently to earn a better score from you. As our team prides itself on the service provided to customers, when a negative survey is received without feedback that could help the agent improve their performance, sometimes they will reach out for more information. Please accept our apologies if you found this outreach to be offensive or inappropriate. We'll follow up with the agent on how to handle situations like your beter in the future.
A part was broken in our kit and it only took 2 emails to resolve and a replacement part was on it's way.
Reply from KiwiCo2026-05-27
Glad we can help!
D
David Levinson · 1 review · Experienced 2026-05-25 ·
★★★★★
Thank you for replacing the broken part…
Thank you for replacing the broken part so rapidly. The experience of requesting the part and having the order processed went very smoothly.
Reply from KiwiCo2026-05-26
You're very welcome! Glad we can assist. Thanks for your feedback!
L
Linda Wagenblast · 2 reviews · Experienced 2026-05-18 ·
★★★★★
Order was placed and company seems caring and responsible
I placed my order and understood that it would take a few days. Received an email confirmation which was important and had an additional communication which also was helpful.
Kiwico boxes are funand educational, with a company that stands behind their product.
We love our KiwiCo subscriptions and look forward to them. I needed a piece replaced and within 48 hours got a comprehensive response and a timeline for when my part is coming. Thank you KiwiCo!
Reply from KiwiCo2026-05-20
That means so much to us. Thanks for your great feedback!
T
Tracy · 1 review · Experienced 2026-05-19 ·
★★★★★
They were very quick to respond and…
They were very quick to respond and satisfied my request within just a few hours.
Reply from KiwiCo2026-05-20
Glad we can quickly help!
J
Jakub Skiba · 1 review · Experienced 2026-05-20 ·
★★★★★
Well spent money and time
My child loves the boxes that come every month. It’s a great experience.
Reply from KiwiCo2026-05-21
Thanks so much for letting us know. We're thrilled to hear that your child loves their monthly crates!
my original shipment was stuck in transit. I reached out to the team and they shipped a new product for me.
Reply from KiwiCo2026-05-15
Glad we can help. Thanks for your feedback!
P
P Lu · 5 reviews · Experienced 2026-05-13 ·
★★★★★
Feels appreciated, respected, and valued.
The KiwiCo Customer Care team responded to my request promptly, and they were courteous, professional, while also showing compassionate and understanding. Throughout the experience, it made me feel I was respected and appreciated, and I am genuinely grateful for their support.
Reply from KiwiCo2026-05-14
Thanks so much for letting us know. Happy to hear we were able to resolve your concerns quickly and meet your service expectations.
T
Tara · 1 review · Experienced 2026-05-12 ·
★★★★★
Excellent customer service
My son was so upset that a part of his stem creation from kiwi co had accidentally broke. I contacted customer service and asked about a possible part replacement. They were so friendly and helpful. After a few emails, we got the great news that they were going to send the replacement part that he needed to fix it! Needless to say, he was extremely happy! Great customer service!
Reply from KiwiCo2026-05-14
We're so happy to hear that! Glad we can quickly resolve this. We hope the crate was a hit!
K
Katie Smith · 1 review · Experienced 2026-05-14 ·
★★★★★
My fave local brand !
My fave local brand ! Have ordered multiple times online and also bought from pop ups in Glasgow! All items have been of such a high quality and have lasted me for years. Love all their new bits coming out too for summer !
Speedy customer service! All around fantastic product.
Reply from KiwiCo2026-05-11
Thanks for your great feedback!
M
Miriam · 1 review · Experienced 2026-05-07 ·
★★★★★
Paid $450, Received Only One Crate
I would strongly advise caution before subscribing to KiwiCo, especially from outside the US.
We paid nearly $450 USD for a subscription and initially received only one crate. After that, nothing else was shipped despite ongoing payments, and customer service communication was slow and unclear.
This was extremely frustrating, especially for children waiting for their projects and activities.
Update: After repeated contact and my original review, KiwiCo eventually resolved the issue. The missing crate has now arrived quickly, and shipments appear to be back on track.
While I am relieved that the problem was finally addressed, the overall experience and communication during the process were still disappointing.
Reply from KiwiCo2026-05-07
Hi there and thanks for reaching out. We're sorry to hear that your experience does not meet expectations. We want to thank you for being a long-time subscriber for the past year. It looks like this incident of not receiving a crate for the months of March and April is due to a technical system error on your new subscription that was purchased in February 2026 and we have not have any prior contact regarding this until today. We can assure you that the issue has been resolved and a March and April crate has been set to ship out soon. Thanks again for letting us know and reach out if you have additional questions.
Update:
Thanks for letting us know! We've sent you a follow-up email regarding the tracking of those recent replacement crates. If you have any questions or concerns, please let us know.
K
Kelly · 1 review · Experienced 2026-04-13 ·
★★★★★
Our monthly crates came damaged from…
Our monthly crates came damaged from being left by the delivery company in the rain. KiwiCo was quickly yo resolve the issue by sending new crates out right away! Thank you!
Reply from KiwiCo2026-05-06
Glad we can help quickly resolve the issue. Thanks for your feedback!
A
AL · 2 reviews · Experienced 2026-05-03 ·
★★★★★
Very quick response
Very quick response, which was appreciated.
Reply from KiwiCo2026-05-04
Glad we can help!
D
Don Crozier · 7 reviews · Experienced 2026-04-30 ·
★★★★★
love your products and your great…
love your products and your great customer service
Reply from KiwiCo2026-05-04
Glad you're loving our products. Thanks for your feedback!
T
T Blanchard · 1 review · Experienced 2026-04-23 ·
★★★★★
My boys love their crates
My boys love their crates, and customer service is fast and very helpful.
Reply from KiwiCo2026-05-04
Happy to help. Thanks for your feedback!
D
Dennis Clark · 1 review · Experienced 2026-04-30 ·
★★★★★
Proactive email-based customer care team
I emailt the customer support address with a question about renewing my subscription. They directed my inquiry to the customer care team which had just closed for the day (I am in a different time zone), but a team member responded soon after they re-opened, courteously answering my question and preparing my cart for the order I needed so I could complete the order at my convenience.
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