Our goal is to inspire kids to see themselves as scientists, artists, creators, and makers. We deliver STEM, STEAM & Science kits for kids of all ages. Over 10 million kits shipped!
Is KiwiCo legit?
KiwiCo (kiwico.com) has a 3.4 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 33% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently highlight the support team for their prompt assistance, noting how quickly representatives resolve missing parts, shipping mistakes, or address order errors. Consumers truly love the monthly crates, finding them engaging and fun for children to build and play with over the years.
However, some customers also noted problems with product quality, mentioning that certain pieces broke easily or failed to function as expected during playtime. A few other people also felt that the subscription and auto-renewal terms were quite tricky, making it difficult to cancel or avoid unexpected charges.
Auto-generated from all reviews of this business. For reference only.
What people say
T
Tammy · 2 reviews · Experienced 2026-03-05 ·
★★★★★
BEWARE!!!
BEWARE!!!! This company is a complete con and rip off. Sure, the crate was cute, but I bought my son a crate on Black Friday to get 1 crate, only. After that, I successfully CANCELLED my account. The website showed me I cancelled. Then, they suddenly charged me for a crate in March. It went to my bank account. I have tried to dispute this charge but kiwi co. refuses to refund my money for this FRAUD CHARGE! They will make fraud charges to your account and I have chatted and emailed and they still refuse to acknowledge that I CANCELLED the account immediately after trying 1 crate. BEWARE! SCAMMERS! DO NOT GIVE THEM YOUR DEBIT CARD! I have wasted HOURS fighting for my money and these fraudsters insist on ripping off kind moms. REFUND MY MONEY YOU THEIFS!
Reply from KiwiCo2026-04-30
Hi there and thanks for reaching out. We apologize if our service did not meet expectations. We'd be happy to clarify and provide additional information. In reviewing your account, it looks like you've purchased a 12-month Pay-As-You Go subscription during Black Friday. (Please see invoice) This contract option allows customers to pay monthly, per crate at a discounted rate. We're sorry if there is any confusion regarding what was selected at the time of checkout. We see that you've turned off the auto-renewal feature on 1/8/26, however this does not cancel the 12-month Pay-As-you Go contract. After reaching out to our team, we can confirm that your subscription is canceled and there will be no further charges. In regards to your refund request for the second shipped crate, since you'd opened a chargeback dispute with your bank, the funds are held up at this time by your bank. We are unable to process the refund on our end until the bank makes it decision on this dispute. We advise you to check in with your bank. Please reach out to our team if there is anything else we can help with. Thanks again for taking your time and providing this feedback.
M
Madeeha Mustafa · 1 review · Experienced 2026-04-27 ·
★★★★★
Excellent product
Excellent product. Good customer service and swift delivery.
Reply from KiwiCo2026-04-27
Thanks so much for letting us know - Happy we could help!
M
Mehrnaz R. · 1 review · Experienced 2026-04-25 ·
★★★★★
Great customer service/delivery service
the best customer service I’ve experienced, as they respond quickly to emails and process orders efficiently.
Reply from KiwiCo2026-04-27
Thanks for your great feedback!
A
Aayesha · 5 reviews · Experienced 2026-04-24 ·
★★★★★
Would be nice to actually receive the order
Really nice box. I signed up for the monthly box in January. We only received one to date. Nothing more. I contacted customer service and they said there was an error and the next box would go out in April. April now. Nothing received. The website doesn't let me log-on to see the status. The bot can't respond. It's a mess. I don't think I will continue. Don't even need to cancel because they never sent anything more. Really a disapointment
Reply from KiwiCo2026-04-24
Hi there and thank for reaching out. We're sorry to hear about your delayed crate. We'd be happy to further take a look at your subscription. We had requested additional information and hope to hear back soon!
Update: Thanks for getting back to us! In reviewing, there was an error which prevented the crate from going out in March, however, we can confirm that the April Crate is now processing and will be shipped out soon. The issue is resolved and your crates will process and ship out every month going forward. We want to thank you again for your feedback and patience. Please feel free to check in with our team if you have additional questions or concern.
The customer service team responded quickly and we're very easy to talk to and friendly. That can make all the difference. We love the monthly crates and having a responsive customer service team makes it even better.
Reply from KiwiCo2026-04-22
Happy to help. Thanks for your great feedback!
K
Kevin W · 4 reviews · Experienced 2026-04-17 ·
★★★★★
Excellent customer service!
They responded in a friendly and helpful manner when I inquired about replacing some pieces in my grandsons most recent kit. He had inadvertently broken a few small pieces assembling the project. They offered to replace the pieces at no cost.
Reply from KiwiCo2026-04-20
So glad we can help. Thanks for your great feedback!
Bryan was thorough and provided the appropriate form of support. As a Clinical Psychologist with a. background in infant/child development, I know how pivotal play time is in their development. I hope to be supporting my son's development with the toys provided by the Panda Crate
Reply from KiwiCo2026-04-10
Thanks so much for letting us know. We'll share your feedback with our product team as well as the customer care team.
This is only the second time that I have had a concern with a KiwiCo kit and this time I am sure it was my fault.
KiwiCo support has come through both times with superior customer service.
We love the KiwiCo kits and the KiwiCo company!
Reply from KiwiCo2026-04-06
Thanks for your great feedback. Glad we were able to help!
No returns allowed, expensive, questionable quality, baby uninterested
Every kit they send is not worth the price, even with the "discount." My baby showed very little interest in each crate that arrived every couple of months, even as they got older. Some of the toys are ridiculous and make me really wonder why I'm paying for it. Perhaps their kits for older kids are better, but for babies, I have been finding each crate to be very disappointing. Their return policy is also nonexistent and crap. You cannot return a crate even if it is unopened, even if you want credit for a future crate. I will not be renewing after my 6 month subscription and will plan on exploring Lovevery instead. I did however give one extra star because at least you are able to reach a live customer representative via phone or chat.
*Edit: Kiwico reached out, but I already spoke with a customer representative who told me I could get a refund if I cancelled my last crate. I actually want the 14 month crate so this offer is useless to me.
Reply from KiwiCo2026-04-06
Hi there and thanks for providing your valued feedback. For our subscription service, our return policy does not allow returns, however we'd be happy to further assist you. We've requested additional information and we hope to hear back soon!
So, I made a monthly subscription recently. The first order was great -I received 2 boxes, which is correct. Then the next month they sent 2 same boxes. I have 1 child. Then the month after the same again. 2 duplicates in the shipment. Customer service blames me, that I can choose beforehands what the packets will contain and they are not taking back the useless duplicates.
-plot twist: there is NO way to choose what goes in the package. It is duplicates for ever and ever if you stay a subsriber. I obviously left.
Reply from KiwiCo2026-04-07
Hi there and thanks for reaching out. We're sorry to hear about your duplicate crates. In reviewing, it looks like you'd purchase two subscriptions for the same child. For our subscription service, we cannot guarantee the child will receive two different or same crates each month within the same household. To further clarify, you can switch one of the subscription to another crate theme to avoid duplicates. Since reaching out to our team, we can confirm that one of the subscription is now canceled and our team had refunded one of the recent crates. If you have additional questions, please let our team know so we can further assist you. Thanks again for your time and providing this feedback.
I ordered a crate for my son as a surprise present. Before I was able to give it to my son, I was notified about getting charged for the second crate soon. I still forgot to cancel it and a week later I was charged for the second crate. I then canceled the subscription and reached out to support which was very responsive and issued a refund for the second charge. This way we can first open the first crate and then continue the subscription as it was initially intended.
Reply from KiwiCo2026-04-01
Thank you for sharing your feedback. Happy to hear that we were able to assist you with your subscription.
I ordered a crate subscription to be shipped to the wrong address. Even though it was my mistake, your staff went the extra mile to get it resolved for me. They were extremely helpful and handled the problem very quickly. I was very happy with their response and would definitely recommend your company.
Reply from KiwiCo2026-03-31
Thanks so much for sharing your experience with us. Happy to hear that we were able to help resolve your issue quickly!
When I made my order, for some reason my phone used my address from 9 years ago. I emailed the customer service and they fixed it for me before the package was sent out.
Reply from KiwiCo2026-03-30
Happy to hear that we were able to correct the address before shipment! Thanks for sharing your feedback.
I reached out and got an auto/AI response. Before I saw it and had a chance to do what it asked, a real person had also emailed, and solved the problem! It was very fast, easy, and above-and-beyond what I expected as a solution.
Reply from KiwiCo2026-03-30
Thanks so much for the review! Happy to hear that we were quick to respond!
The customer service team responded quickly and resolved our missing piece issue. The whole process was simple and quick. It was a great customer service interaction. Thank you!!
Reply from KiwiCo2026-03-27
It was our pleasure to assist you! Thank you for the review!
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