Our goal is to inspire kids to see themselves as scientists, artists, creators, and makers. We deliver STEM, STEAM & Science kits for kids of all ages. Over 10 million kits shipped!
KiwiCo (kiwico.com) has a 3.4 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 33% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-03.
Reviewers had a great experience with this company. Customers frequently highlight the support team for their prompt assistance, noting how quickly representatives resolve missing parts, shipping mistakes, or address order errors. Consumers truly love the monthly crates, finding them engaging and fun for children to build and play with over the years. However, some customers also noted problems with product quality, mentioning that certain pieces broke easily or failed to function as expected during playtime. A few other people also felt that the subscription and auto-renewal terms were quite tricky, making it difficult to cancel or avoid unexpected charges.
Auto-generated from all reviews of this business. For reference only.KiwiCo quickly addressed our issue and kept the “good feels” about our monthly box going for my 6 year-old. He is very excited to receive his box each month and it did deflate him a bit when we couldn’t finish the project. He is now excited again to receive the part that broke and get to finish it. Thanks for keeping that creative spark alive for him!
Thanks for your great feedback!
We’ve found the KiwiCo crates to be great, and I’ve even recommended them to a few friends. It’s unfortunate, though, that I’ve had such bad dealings with the company — their customer service is really lacking. After accidentally renewing my 12-month subscription, I tried to change it and was happy to pay extra for the difference, but they showed no understanding at all. We’ve also had two of the three crates break, so I think the product quality has declined over time.
Hi there and thanks for reaching out. We're sorry to hear that your experience did not meet expectations. We've requested additional information and hope to review your subscription. Hope to hear back soon.
Crates are great idea, but quality is terrible. We've done 5 crates. #3 rocket launcher broke 5 mins into use. Plunger handle snapped. #4 sound effects broke 10 mins into use, pull string internal tension mechanism broke. #5 mechanical hand just arrived with a broken piece. Done. And their customer service is a joke.
Hi there, and thanks for sharing your feedback about the quality of the crates you’ve received. We’re sorry to hear that you have not enjoyed the crates or the customer service with our team. In looking at your interactions, we don’t see any mention of the crate issues you’ve mentioned here in the review, and the only two issues you’ve raised with our team are about the pricing of your subscription plan and the uncertainty of which credit card you used for your purchase. It looks like the team was able to answer and resolve those two questions for you, and we’d be happy to hear more about the issues with your latest crate. If you could reach out to our team and share more details, we’ll be happy to see how we can best resolve that for you. Thanks again for sharing your feedback, and we look forward to hearing from you soon.
Ordered a gift for my nephew over 3 weeks ago. No confirmation email but £35 taken out of my account. After a week and a half - used the online chat to ask when it would arrive. The chat is a bot - which essentially told me nothing. When I got through to an actual person - they told me my order was on the way. I was told that it would arrive in the 14 working day window. I said that if it didn't arrive in this time - it's only fair I have my delivery cost refunded. The agent agreed and I waited until it was 15 working days over - still not received. I have contacted them to say - where is my order and can I have the delivery charge refunded as discussed. Que second lot of bots and a different agent who said that it was 'lost' and they would send out a replacement. I asked again for my delivery charge to be refunded - as it has been almost a month since ordered. I also asked them to confirm I haven't been put on their subscription after reading here. Was told that I wasn't on the subscription but that they would send a replacement crate (no mention again of the refund). I asked for a third time for a refund on the delivery charge - they replied that my subscription would be cancelled and they have refunded the whole amount (so assuming I will not be getting the crate I ordered for my nephews birthday a week ago). Shocking customer service, no communication, seems like a massive scam - avoid.
Thank you for reaching out and sharing your feedback. We apologize for the confusion and would like to address the concerns you raised. First, regarding the confirmation email, our review of the original order indicates that an incomplete email address was entered at checkout, which prevented delivery of the confirmation email. Note that our team has corrected this error for you. Regarding the shipment, we confirmed that your order was processed and shipped within our stated timeframes. Unfortunately, it appears the carrier has experienced delays in completing the delivery. Because the package had not arrived within the expected delivery window, our agent offered to send a replacement at no additional cost. When you declined the replacement, the agent processed a full refund for the order, which exceeded the refund amount of your original request (which was for the shipping cost only). We also recognize that the agent incorrectly referred to your order as a subscription. We apologize for that error and any confusion it may have caused. While the terminology used was incorrect, the agent followed our standard process for assisting customers impacted by carrier delays and worked to resolve the issue promptly. While there is still a possibility that the original package will be delivered, your order has already been fully refunded in the event that it is not. We sincerely apologize again for the delivery delay and the confusion surrounding the communication you received. We appreciate your feedback and the opportunity to clarify what occurred.
My son's kit was missing a piece. I contacted Kiwi, and was given to representative Rhyme. She was awesome from start to finish. Quick responses, and a part was sent out so he can finish his kit. 10/10
Sorry to hear that a part was missing, but happy that we were able to resolve it quickly for you!
I've always appreciated the though and care that goes into KiwiCo's quality toys, and especially that it carries through with their customer service. I recently reached out because we lost the plug to our KiwiCo water table (which is not cheap!). Customer support was responsive and understanding, and a new plug is on the way to us. I appreciate that they are helping us make sure their well-made items can last even longer, with minimal waste!
Thanks so much for the kind words! Happy that we were able to quickly help you.
The customer service has been unmatched! The site is easy to use, the products are engaging and super fun, and contacting customer service when we had an issue was a breeze, and they immediately responded and resolved our issue!
Thanks for your great feedback!
My question was quickly and efficiently taken care of.
Glad we can quickly assist you. Thanks for letting us know!
The customer service is amazing!!! They address our needs very quickly and are always willing to help. All the kits we have received have been my son's "favorite"!!!!
Thanks for your great feedback!
Noticed that the lacquer on some of the wooden toys where starting to peel off, especially around the joints. One was really bad and the lacquer peeled off fairly quickly. I sent in a complaint and told them that this feels a little bit unsafe as it is a baby toy. They automatically sent me a new toy. I didn't want a new one because I figured the lacquer is just going to peel off on that aswell. I had to pay 5,68USD in customs for a toy valued at 3USD. And when I complained about the customs fee for a replacement I never asked for, they told me that I should've checked my countries laws for import before placing and order and offered med 10USD in credits on their website. Will not be needing those credits.
Thanks for getting back to us. We're sorry to hear that your experience did not meet expectations. We'd like to provide some additional information. It looks like when you'd reached out to our team regarding the wooden toy, our team offered to replace the part, free of charge. While there was an additional charge on the custom side, that is something that is out of our control and we apologize for that. Our team did provide a $10 credit into your account for the inconvenience which would apply to your next renewal charge. If you'd like to make any changes to your current subscription, please follow up with us and we'd be happy to further assist you.
The boxes are a great fit for my baby (first year of life). With the delivery of the second box in our subscription there was some confusion, so I wrote to customer service and got a fast reply
Glad we can assist! Thanks for your feedback!
Terrible customer service. The automated AI chat is a joke, and the human support staff wasn't any better. Three out of the six boxes I ordered were lost in transit, yet customer service kept wasting my time discussing the boxes that had already been delivered instead of addressing the missing ones. I had to ask at least five times to cancel my subscription and issue a refund, and they still refused to help. It wasn't until I requested a supervisor call me directly that any progress was made. Between the lost shipments, poor communication, and difficulty getting a simple cancellation processed, this has been a very frustrating experience. I would not recommend this company based on the level of customer service I received.
Hi there and thanks for reaching out. We're sorry to hear about your experience and would like to further assist you. We've reached out for additional information and hope to hear back soon!
Had an issue with one part of a recent kit and customer service answered promptly and initiated a replacement for that part right away.
Happy to help! Thanks for your feedback!
Company responded promptly and sufficiently regarding a delivery issue. Amazon delivered the crate in the rain, leaving it on my front stoop with no plastic to protect the box. Needless to say to say the box was very wet. The paper contents were very damp and wet on edges of the instruction booklet. Fortunately, the company put most parts in plastic protection inside the box. I was upset that the delivery was poor and no concern of contents by delivery driver. I feel that the representative is genuinely concerned about the circumstances and wants customer satisfaction.
Glad we were able to quickly resolve this! Thanks for your feedback!
High quality, excellent problem solving! Kiwico is the best ever! They are always helpful, I am ordering crates for my daughter for years. If I had questions, KiwiCo replied and solved my problem (giving informations, checking my orders etc) in 24 hours. I am from Hungary and I have not been unsatisfied for years. I recommend them for everybody!
Thanks for your great feedback! Glad we can assist!
First of all, my 9 year old is obsessed with Mark! It made his year when his aunt gifted him this subscription for a year. All of the boxes have been amazing! This last one was great, but we did have an issue putting the covers on the switches for the voice changer and it broke. Customer service was amazing! They dont have that box in stock anymore to send us a replacement part, so they are sending an entirely new project. This was our mistake for breaking it, and yet they are going above and beyond to fix it!!
Thanks for your feedback!
We had a problem with some parts of my daughter’s favorite box so far being accidentally thrown away, and thinking it may be nearly impossible to get replacements, I made the effort to reach out to the customer service team and lo and behold, not only did they respond in an unbelievably short time frame (I was expecting days not hours), they went above and beyond and are getting my daughter her replacement items sent out so she can continue to love her Atlas crate. You guys are awesome!
Thanks for your awesome feedback!
Quick response and solved my problem.
Glad we can help. Thanks for your feedback!
Quick and friendly response. Clearly the problem was analysed and dealt with. Thank you
Thanks for your feedback!
It took a month to finally get someone to help
Hi there and thanks for getting back to us and providing your feedback. We apologize if your experience did not meet expectations. We're glad to hear that our team was able to resolve the issue and get the subscription back on track. Please reach out if there is anything else we can help with.
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