The policy always wins, even when it's their mistake
My ticket arrived late. That’s not my opinion — Gametime’s own email acknowledged it. I requested a refund and was denied. I asked for escalation to a manager; the agent resisted, then agreed. The denial that came back was sent by that same agent. Whether a manager ever saw it, I have no way of knowing — and that’s the problem. I tried again. The second agent was warm and apologetic across several long messages, then landed on the same answer: final sale, no exceptions, resell it yourself. So the customer absorbs the cost of Gametime’s delivery failure, and Gametime collects a second commission if it resells. A “final sale” policy is defensible when the seller holds up their end. It isn’t a shield for your own documented failure. Every company has discretion in cases like this. Gametime chose not to use it. The empathy is abundant and scripted. The accountability is nonexistent. If nothing goes wrong with your order, you’ll never notice. If something does, you’re on your own.