Refund bartering and return charges
A week ago I reviewed this company regarding their failure to acknowledge my returns request. I have sent them 4 further emails detailing my intention to exercise my rights under consumer remote trading laws.Cicinia offered me a 40% refund without returning the outfit(it doesn’t fit,so I don’t want it). I haven’t excepted this ridiculous offer. They have now offered a 55% refund without returning the clothes. Again this is not the law. I have been given the details of where to return the clothes to in China. I bought the clothes from Cicinia UK site, I should be able to return them to a UK depot for the company to return. Included in my return instructions are the list of costs associated with making a return. Starting with a £20 shipping fee, there is also an undisclosed amount for a “rush fee” and an undisclosed amount for a “restocking fee”. I have a feeling that I am not going to see any refund, and I am going to be left with an outfit made up of 3 varying sized separates. I wish I had read the unbiased reviews before I ordered from this company. I honestly recommend you don’t buy from them.