Poor customer service and over charges
If there is zero rating I would have given to this bank. Bank is unnecessarily levied charges though the problem at the bank side. I have encountered the problem of EMI date payment , where my account was locked for KYC issue ( though all KYC documents and payslips submitted to the bank on the previous month for loan the next moth again bank demanded KYC and frozen the account for debit transactions). due to which EMI was not debited from the account and bank charged for non payment. The problem solved by bank themselves on 20 Aug 2023 , though I submitted the KYC documents 09 Aug 2023. Now, bank says agent says that they will not reverse the charges and in the tone that we are slaves of bank. The customer care agent named "Ashish" is NOT allowing me speak at all, he is keep speaking in parallel, without listening to me , I understood that he is biased. This is such poor response I encountered in my entire bank experience.