Failed Delivery, Excuses on Excuses
Maybe the products are good. I would not know. After confirming that my delivery had failed due to some stupid issue on their end, I decided to cancel my order because I no longer trusted them, and the customer service team then proceeded to procrastinate as much as humanly possible, evidently hoping I would get bored and abandon my refund request despite being within the eligible window for a refund as per their policy. I am actually still waiting to resolve this, and my bank have been very supportive, but the customer service at BestVibe is frankly shocking. I don't know if they are a legitimate business--I even extended an olive branch, saying they could try again with the delivery if they offered some small discount as compensation for the inconvenience--but I would recommend staying away from BestVibe and I will not be purchasing from them again.