G2G ignores evidence and sends you around in circles
I purchased a 12-month subscription through G2G and have had ongoing issues accessing the service. I have spent months troubleshooting this with the seller and G2G. I have tested multiple URLs provided by the seller, replacement URLs, different IPTV applications and devices, and even the exact URL and credentials provided by G2G. I have repeatedly provided screenshots and video recordings showing that the service does not work for me. The seller's response is simply that the account works for them and that the problem must be my ISP or device. This does not explain why other subscriptions I have from the same seller work perfectly using the exact same internet connection and setup. The most frustrating part has been G2G's handling of the dispute. I have repeatedly supplied the evidence requested, only to be told to try the same things again or contact the seller. I have now been through this cycle numerous times. I have also explicitly requested to raise a formal complaint about the handling of this case, yet this has repeatedly been ignored. Instead, I continue to receive generic messages saying the issue has been "escalated", followed by the same requests and the same process starting again. I am not refusing to troubleshoot. I have cooperated with every request and provided extensive evidence. I simply want someone at G2G to actually review the evidence and make a decision. Very poor experience with the dispute process and customer support.