Return Policy Issues
I am a repeat customer of Lovense, and have several of their items. I recently placed an order by mistake, and wanted to return it. I realized my mistake immediately after I placed the order, so within an hour I tried to cancel it. Their reply was that the order was already processed and couldn't be stopped. Several days later the package arrived and I inquired about a return. I was told that I needed to send them a video of the item to prove that it wasn't opened. They were also very quick to point out that there was no guarantee that the refund would be approved, and that they will not pay for the return postage. I understand that returns can be an inconvenience, but purposely making it difficult to return an item is not a way to ensure repeat business. In today's world of e-commerce your return policy only makes you seem ungrateful for your customer's business. This item is definitely going back, and rest assured that I will not be making another purchase.