Obviously all fake reviews - they don't answer
Obviously all fake reviews. I tried to contact them calling their 24/7 phone line, both UK and USA, to change the frequent flyer number of a flight pass. The call gets interrupted after 5 minutes of useless waiting time. They don't answer. The contact option on their website doesn't work, it redirects to the same page each time, ending with an error. I called 10 times. Reading things around, I am planning on asking for a full chargeback if don't get any answer in a couple of days. UPDATE 1: I got answer through WhatsApp on a number that I found in these reviews, not mentioned on the website. I was able to change the FFP number I needed. They asked me to remove the 1 star review, I will change the rating if I get consistent support if needed. But for now, only updating it to two stars for multiple reasons: 1) The WhatsApp number is not mentioned anywhere in the website, I was able to find it in other reviews 2) Some Facebook comments are clearly fake, and, most important, most reviews on Trustpilot follow strange patterns. Multiple accounts with 2+ reviews all on this platform. Either incentives or fake accounts. 3) calling the supposedly 24/7 phone numbers yields no results, the call is cut after 5 minutes and nobody answers, across 10 different attempts with different numbers, and those are international phone calls 4) the fees for payment methods are not transparent and 44 euro of payment fees are unseen anywhere, and not mentioned during the booking process. 5) the fees for adding a passenger to a flight pass, are not explained and strangely more than what you would expect by comparing the ticket prices with the different options, and do not scale consistently 6) There are LinkedIn accounts without any tie with OptionTown, no profile picture, standard names, that only repost and promote OptionTown content