Should avoid!
They are inconsistent with their policies on what items they’ll ship and what they won’t. Items not listed as prohibited on their FAQ’s and Terms and Conditions can be deemed prohibited after they’ve received it on your behalf, at which point they will refuse to ship it to you. This means the cost of the return and any restocking fees is born by you. The absolute stunner for me was in trying to get an OhSnap MagSafe grip (it’s like a PopSocket) shipped to me. It has no electronics in it, no batteries, and nothing any of their pages said would be prohibited. Upon receipt by vPost my item was marked as prohibited for having magnets. When I referred them to their own prohibited items list, they informed me that they can change what is and isn’t prohibited at their discretion. Their customer care teams are fairly difficult to reach, taking as long as 5 working days to reply to emails. Calling by phone results in them asking you to submit your query via email. They cannot help you via phone if there isn’t a case number created by email first. You are only provided with a case number upon an agent’s first reply to an email. Some of the queries submitted do not get replies. The ones that do take about a week.
