One Star
One Star — A System Error With Serious Consequences for Customers My experience with Afriex has been deeply distressing and completely unacceptable. Afriex’s system duplicated one of my transactions. I contacted customer service promptly, and a representative acknowledged that the transaction had been processed twice. I followed the repayment instructions provided, but the proposed solution did not work. I raised another complaint through the app and received an acknowledgment promising a response, but nobody followed up. When I later funded my wallet, Afriex recovered the duplicated amount in full. However, my remaining legitimate balance could not be transferred because Afriex said my account was restricted. I was subsequently informed that the restriction had been removed. Despite Afriex recovering the money, my Nigerian bank account was later placed under a Post-No-Debit restriction connected with the same incident. I have since learned that dozens of other customers have reported similar restrictions, and one affected customer publicly reported being arrested at a bank branch. Customers should not suffer frozen accounts, financial hardship, reputational damage or possible legal consequences because of a fintech company’s system error—especially after the duplicated funds have already been recovered. Afriex’s customer service failed to follow up, and its handling of the reconciliation process has caused unnecessary distress. I would not recommend this service until the company resolves every affected account, provides appropriate clearance documentation and ensures that the relevant banks and authorities receive updated information. One star is generous.