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Is Afriex legit?
Afriex (afriex.co) has a 3.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 33% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss App, Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the mobile application is highly intuitive and exceptionally easy to navigate for sending cross-border payments safely. Many consumers appreciate the fast transaction speeds, helpful support team, and straightforward onboarding process when establishing their new accounts. People often express gratitude for the consistent service provided and recommend the platform to family members.
However, some customers also noted frustrating delays regarding pending transactions, excessive approval times, and held funds inside their digital wallets. Some reviewers were not happy with unhelpful customer responses, repetitive automated replies, and slow communication when trying to resolve withdrawal issues.
Auto-generated from all reviews of this business. For reference only.
One Star — A System Error With Serious Consequences for Customers
My experience with Afriex has been deeply distressing and completely unacceptable.
Afriex’s system duplicated one of my transactions. I contacted customer service promptly, and a representative acknowledged that the transaction had been processed twice. I followed the repayment instructions provided, but the proposed solution did not work. I raised another complaint through the app and received an acknowledgment promising a response, but nobody followed up.
When I later funded my wallet, Afriex recovered the duplicated amount in full. However, my remaining legitimate balance could not be transferred because Afriex said my account was restricted. I was subsequently informed that the restriction had been removed.
Despite Afriex recovering the money, my Nigerian bank account was later placed under a Post-No-Debit restriction connected with the same incident. I have since learned that dozens of other customers have reported similar restrictions, and one affected customer publicly reported being arrested at a bank branch.
Customers should not suffer frozen accounts, financial hardship, reputational damage or possible legal consequences because of a fintech company’s system error—especially after the duplicated funds have already been recovered.
Afriex’s customer service failed to follow up, and its handling of the reconciliation process has caused unnecessary distress. I would not recommend this service until the company resolves every affected account, provides appropriate clearance documentation and ensures that the relevant banks and authorities receive updated information.
One star is generous.
Afriex withdrew money from my card and the card registration of the card was not was not finished. I have over 50 emails from them saying they already withdrew the money and cannot give a refund. I told them they illegally used a card not registered and then they email back saying they opened a ticket, then the next day they email saying the issue has been resolved. This company is a fraud and is a scam!!!
This app is a front for money laundering. My mom got arrested and had to pay a heavy fine because the funds I sent her through Afriex got redirected and the money she received came from a fraudulent account. Her bank accounts also got locked. Their customer care is awful. They will apologize and promise to fix the issue but never do. Don’t use this app or your loved ones might suffer like my mom did.
Withheld $4,951.5 Refund – Support Unresponsive Since June 22
Withheld $4,951.5 Refund – Support Unresponsive After 6 Days
My Afriex wallet was debited of $4,951.5 on June 22, 2026, for a supposed backend transaction. Support confirmed they were working on it but have ignored all my follow-ups since then. No timeline, no refund, no response for 6 days. I am now escalating to regulatory authorities. Stay away from this platform until they improve their customer service and financial accountability.
I am writing this review out of frustration and deep concern regarding a significant sum of $4,951.5 that was debited from my Afriex wallet on June 22, 2026.
I was assured by Afriex Customer Support (Moshood Lawal) that this debit was an internal backend step required to process a manual transaction and that my refund was a "priority." However, despite sending multiple follow-up emails on June 23, 24, 25, 26, and June 27, I have received no concrete timeline, no update on the review process, and no resolution.
My subsequent emails have been ignored, and I have been left without access to my funds for nearly a week. The lack of transparency and the complete breakdown in communication is unacceptable for a financial services platform handling users' hard-earned money.
I have now been forced to escalate this matter to the Federal Competition and Consumer Protection Commission (FCCPC) and the Central Bank of Nigeria (CBN) .
I would advise anyone using Afriex to exercise extreme caution. If you encounter any issues, be prepared for unresponsive support and significant delays.
I expect a full refund to be processed immediately. I will update this review once the matter is resolved.
Worst app ever, please don’t use! My account was debited 5 times without actually sending the money! This app is a fraud and the customer service is rubbish, they are unprofessional and they are operating scams by debiting money without actually carrying out the transactions! Do not use Afriex
The management and customer service coordination of this app have been extremely disappointing.
I sent money to Nigeria ($725), and due to a system glitch, the recipient was credited three times. I immediately informed customer support and was assured the issue would be escalated and resolved. We were provided with an account to refund the excess payment, and we complied immediately.
Unfortunately, after the refund was made, I started experiencing indiscriminate deductions from my wallet, and a hold was placed on the recipient’s bank account. Although the deductions from my wallet were eventually reversed, the recipient’s account remains on hold.
Despite multiple attempts to get this resolved, customer service representatives repeatedly asked me to retell the entire story from the beginning, showing a complete lack of coordination and follow-through. The case was eventually marked as “resolved,” even though the recipient’s account has remained locked for over a week after all refund obligations were fulfilled.
This unnecessary hold has caused significant financial loss and distress to the recipient, and nothing can be done until the app operators communicate properly with the recipient bank to remove the restriction.
This entire experience has been frustrating, unprofessional, and poorly managed. You seriously need to do better!
The people behind this app are becoming shady.. when you send out money, they automatically deposit an equivalent amount from your linked card without your consent/approval. This way they forced you to keep money in their app and at the same time holding your money on ransom.. not keen if the money in your account is for bills, feeding etc. This is very bad ethics. When you reach out to their customer service, they don’t get back to you as promised and never work on their shortcomings. They are only particular about making their own money leaving their customer’s bill or other expenses to suffer as they hold your money in their wallets without the person’s consent. I pray the reality of life catches up on them. Soon they will know that reviews are like credit score.. like a business life span.. I hope people desist from using their apps.
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