Withheld $4,951.5 Refund
I am writing this review out of frustration and deep concern regarding a significant sum of $4,951.5 that was debited from my Afriex wallet on June 22, 2026. I was assured by Afriex Customer Support (Moshood Lawal) that this debit was an internal backend step required to process a manual transaction and that my refund was a "priority." However, despite sending multiple follow-up emails on June 23, 24, 25, 26, and June 27, I have received no concrete timeline, no update on the review process, and no resolution. My subsequent emails have been ignored, and I have been left without access to my funds for nearly a week. The lack of transparency and the complete breakdown in communication is unacceptable for a financial services platform handling users' hard-earned money. I have now been forced to escalate this matter to the Federal Competition and Consumer Protection Commission (FCCPC) and the Central Bank of Nigeria (CBN) . I would advise anyone using Afriex to exercise extreme caution. If you encounter any issues, be prepared for unresponsive support and significant delays. I expect a full refund to be processed immediately. I will update this review once the matter is resolved.