Lack of due diligence
I had been in communication with several people at this company. Thoroughly explained what it was I wanted to invest in. They transferred my money in, charge me all applicable fees, then informed my they could not allow my investment. They said they are refunding the fees, however some of the fees were charged by the brokerage they transferred the money in from, so I am not confident all will be whole. This has also set me back 2 weeks from initiating my investment. UPDATE: Its 3 weeks later. No reimbursements WHATSOEVER have happened, in fact I am struggling to get my money transferred back at this point. I am unable to get assistance. Phone lines have been locked up due to "excessive call volume". Agent who took my initial investment is not returning emails. I have responded to the suggested customer care website hoping for any direction. Update: Did finally get a call back. Very responsive once I got ahold of someone by phone. Money was wired back to me the next day. Still waiting for fees to be refunded.