Safeway Fresh delivery is soooo bad.
This is a review of their fresh delivery service. It is hit or miss. First thing is that their website is extremely poorly designed. You would think they didn't use UX designers or just basic common best practices. But eventually you get used to it and it is possible to place an order. The big issue is that way too often items are missing and not delivered. And here's my worst problem: when there has been all sorts of problems with my order that I have to spend time on with customer service on, I receive an email that says that SAFEWAY (ie not me) has rated the satisfaction for that specific order high. They never ask ME I I was happy with the order and there is no where to provide feedback on the order. The only feedback you can provide is on individual items. So the eggs and the milk might be just fine, what does that help if the order was late and 10 items were missing and customer service was not helpful? At the end of the day, the question is whether the customer is happy or not and the only way to find out is by asking us. But this way, the fresh team can report back to top management that customer satisfaction is high and they get their bonus. I bet they forget to tell they are the ones deciding if it's high or not and that they never ask their customers.