Payment issue
Paid full amount(deducted from personal account already) within the stipulated time and according to the instructions given(that includes proof of payment from the bank via email to their finance team). I’ve informed the staff in whatsapp such that I’m ready for collection. The staff told me to provide screenshot of the receipt. I’ve told them it was already provided in the email as instructed, they refused to accept that and I’ve to again provide the screenshot. During collection, this time the staff didnt ask the screenshot but he said the amount is due to pay. I was really really agitated and angry because I’VE ALREADY PAID IN FULL. Eventually, they did gave me the item and the invoice(still assume me not paying). I’ve to remind them to give me the payment receipt INSTEAD OF INVOICE. Too me it was a very bad experience. In fact on their website, my lot was still stated as ‘Payment Due’, it seems still not getting updated from their side and as though that I have not paid. Hope you’ll improve in future.