NEVER BOOK WITH TRIP.COM
A Public Response That Is Just as Disappointing – Empty Promises and No Real Help As if our terrible experience wasn’t enough, after posting my review, Trip.com replied publicly saying that they would contact us directly and help resolve our issue. This was just another empty promise. They publicly claim that they will get in touch and take care of the problem, making themselves look helpful and professional in front of other customers. However, we have received no real help or meaningful solution to our situation. We were left to pay for replacement flights and accommodation ourselves after missing our connecting flight on our trip from Bali to Denmark. When we needed support the most, Trip.com was nowhere to be found. Even after complaining publicly, their response gives the impression that they care, but our experience tells a completely different story. It is unacceptable to make promises publicly if you are not going to follow through. A professional-looking response means absolutely nothing if it is not backed up by real action. This has only made our experience with Trip.com even worse. Not only did we feel abandoned during our trip, but we also feel that their public response is more about protecting their image than genuinely helping their customers. My advice to everyone: NEVER BOOK WITH TRIP.COM. Do not be fooled by their polite replies to negative reviews or their promises to help. Based on our personal experience, when something goes wrong, you may be left completely on your own, forced to pay for everything yourself, with no meaningful support whatsoever. Save yourself the stress, frustration, and unexpected expenses. Choose another booking company. I would never recommend Trip.com to anyone.