Mail not being scanned, then initial location got shut down
Extremely disappointed with my whole experience since signing up. The initial address where I signed up was not scanning my letters until I wrote and asked about it. A few weeks later I noticed letters weren't being scanned again. So I wrote again and found out there had been a problem with my credit card. But no email was sent to let me know there had been an issue. A few days after fixing the CC issue I was told that my mailbox location had been shut down and that I needed to register with a new location. But because I am out of the country I was unable to update my address info with the post office since it had to be done in person. So now I have a mailbox that the post office is unaware of, I have no idea where my mail is currently being sent, and I have no idea if my mail will be scanned if it does happen to show up at the new location. This all happened within the first 6 weeks after signing up. I requested a refund for the months I had paid for but no longer wanted and was told that was not possible. I'd like to add that customer service has been responsive and fairly helpful (except for the refusal on the refund). But other than that, I'm completely disgusted with this service.