Sign Up The #1 Digital Mailbox Service Internationally 4,000+ real street addresses300+ addresses in Canada We can receive your mail. You view and manage it using our app or website. Use your digital mailbox to protect your privacy, stop mail and package theft, register your company, upgrade your business image, or create a presence in multiple markets complete with local or toll-free phone number. Plans from $9.99/month View Plans View Locations
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Is iPostal1 legit?
iPostal1 (ipostal1.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support staff, emphasizing their remarkable helpfulness, patience, and unwavering dedication in resolving daily business issues smoothly and professionally. Many users truly appreciate the online platform for making remote mailbox management exceptionally easy, efficient, and reliable for everyone involved.
However, some reviewers were not happy with communication channels, noting frustratingly slow response times, excessively long hold periods, and notable delays when trying to reach support agents. A few other people also felt that the initial account setup process involved unexpected hurdles, technical glitches, and complex onboarding steps.
Auto-generated from all reviews of this business. For reference only.
While the digital mailbox concept is great-selecting the right location is key!
While the digital mailbox concept is great, our overall experience has been a mixed bag due to our start with iPostal1. The first location we selected was not convenient and did not provide the service we were hoping for.
However, we switched to the second location at 2094 South Live Oak Drive, Suite 101, Moncks Corner, SC 29461, and it has been a game-changer. This location is a much better fit for our business, and the customer service there is absolutely awesome—very personal, professional, and helpful! We love the Moncks Corner team, but iPostal1 as a whole could improve by ensuring more consistent service quality across all of their partner locations.
Reply from iPostal12026-08-11
Hi Lawrence,
Thanks for your review.
We are sorry to hear about your experience with your initial mail center, and we are happy to hear about your great experience with your new mail center.
We appreciate your valuable feedback and are always looking for ways to improve.
Sincerely,
iPostal1
I had a great experience with Faraz after using the mailbox services extensively. This was the Thousand Oaks (Westlake Village) location. Would recommend.
I paid for two months and was lied to by Director of Business DEVELOPMENT for Atlanta
I paid for two months being told by the location owner that my account was approved only to inquire further with customer support and be lied to by Tracy the Director of Business Development via the cell phone of the iPostal mail facility owner personal cell phone, that the account was not validated b/c of the dilemma, there will be a credit added to my account for the month prior which I paid for but was falsely misled about approval directly from location that I intended to access mail. After several follow-up emails and phone calls I have been instructed by location that they are not able to honor this. I am now forced to pay for address changes with Secretary of State, etc. I would not recommend iPostal to anyone. Form was notarized and emailed to both parties as proof, but I was still lied to and delayed until I physically went to the Douglasville, GA location in person on the 2nd visit. Which the location owner admitted to not knowing how to authenticate me after I’m already paying 2 months in without the ability to use my mailbox or receive mail. I had to physically locate docs for my organization from GA sec of state and experienced delays in contracts that were never located by USPS.
Reply from iPostal12026-08-07
Hi Haus,
Thanks for your review.
Unfortunately, we are unable to identify your account from this review.
Regarding the issues described, the USPS requires the Form 1583 be completed, notarized and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. If they are not completed, you will still be able to use the address for your business without the mail function. That is why your account was charged, whether or not you file the Form 1583. Many customers use our addresses this way. Also note, you should receive notification from iPostal1 when you're approved to receive mail.
Our Customer Service team is highly professional and always tries to help. We work closely with our mail center partners, and we want to investigate your situation to understand what happened. Please provide your information so our team can follow up with you.
Sincerely,
iPostal1
Customer service is great, setup process needs refinement
Customer service is great. It would be better if I needed them less. I wish they would have disclosed that an online notary was REQUIRED if you want to ship internationally before I used a local notary.
Reply from iPostal12026-08-07
Hi Kevin,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Online notarization is required for customers who ship internationally. We apologize for any inconvenience, and we appreciate your feedback.
Sincerely,
iPostal1
Gaurav was very helpful answering all my questions and was very patient as a made a few updates.
Reply from iPostal12026-08-10
Hi DMS,
Thanks for your review. Our Customer Service team works hard to provide great service, so we appreciate your feedback very much.
Sincerely,
iPostal1
I wanted to change my address to a different state after getting some new information recently pertaining to my business, and I thought I was gonna have to jump thru some hoops to make the change happen, but instead, thru the virtual chat, my agent Armine was able to make the swap in just a minute or two, and all I had to do was say, "Yes," and, "Thank you!" It couldn't have been any simpler. Gold Star for Armine and iPostal1!
- Jonathan W.
#MabmaForever
Reply from iPostal12026-08-10
Hi Jonathan,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
Caleb was prompt, easy to understand, and gave clear instructions!
Reply from iPostal12026-08-07
Hi Makiya,
Thanks for your review. Our team works hard to provide great Customer Service, so we appreciate your feedback very much.
Sincerely,
iPostal1
Mail not being scanned, then initial location got shut down
Extremely disappointed with my whole experience since signing up. The initial address where I signed up was not scanning my letters until I wrote and asked about it. A few weeks later I noticed letters weren't being scanned again. So I wrote again and found out there had been a problem with my credit card. But no email was sent to let me know there had been an issue. A few days after fixing the CC issue I was told that my mailbox location had been shut down and that I needed to register with a new location. But because I am out of the country I was unable to update my address info with the post office since it had to be done in person. So now I have a mailbox that the post office is unaware of, I have no idea where my mail is currently being sent, and I have no idea if my mail will be scanned if it does happen to show up at the new location. This all happened within the first 6 weeks after signing up. I requested a refund for the months I had paid for but no longer wanted and was told that was not possible. I'd like to add that customer service has been responsive and fairly helpful (except for the refusal on the refund). But other than that, I'm completely disgusted with this service.
Reply from iPostal12026-08-07
Hi David,
Thanks for your review. We are sorry to hear about your experience.
Unfortunately, we are unable to identify your account from this review.
Regarding the issues described, we take customer privacy very seriously. All locations are approved by the USPS as a Commercial Mail Receiving Agency (CMRA). Your mail is securely stored until you request that it be forwarded, shredded, discarded, or picked up. Our service standards call for tasks being completed by the end of the day if submitted by 1:00 PM, or otherwise within 24 hours. We work closely with our mail center partners to ensure that our standards of service and quality are maintained, and If we find that these standards are not being upheld, we will intervene.
We require a valid credit card to process tasks. You should receive notification if there is an issue with the payment method on file. Be sure to check your spam folder and save iPostal1 in your contacts to ensure emails go to your inbox.
We have 4250+ locations worldwide and while locations do close occasionally, it's an uncommon occurrence. We do require notice, when possible, of closures so that arrangements can be made regarding mail forwarding and any other changes. When this happens, we do our best to make the transition as smooth as possible.
We understand that being out of the country makes handling address updates and USPS requirements difficult when a location changes. Usually the Temporary Change of Address can be completed online so that all your first-class mail from all senders will be forwarded to your iPostal1 address. Otherwise, only the senders you inform, whether business or personal, will know to send mail to your iPostal1 address.
Providing great customer service is important to us, and we would like to continue assisting you and resolve any issues. Please provide your information so our team can follow up with you.
Sincerely,
iPostal1
The person in charge of my mailbox removed my name from the mailbox and stopped forwarding my mail without notice. Lost month of mail that have been sent back to sender. Customer Service unable to sort the problem with the mailbox owner. Stopped replying to my mails, but kept withdrawing my card...
Absolutely unreliable...
Reply from iPostal12026-08-05
Hi CJ,
Thanks for your review.
Our records show that notice was provided regarding stopping your service, and there is currently no outstanding mail at the location. Per our terms of service, accounts remain active and recurring charges continue until an account is formally cancelled or terminated.
We are sorry to hear about the delays in reaching our Customer Service team via email. Generally, our chat service works well and is a fast, convenient way to answer questions. Our team is currently investigating your situation and will follow up with you.
Sincerely,
iPostal1
While I find iPostal’s consistent request for notarization when it comes to mailbox changes excessive, Kimmie P. was excellent in communication regarding notarization document needed for mailbox account. I feel it was a streamlined process— coordinating the steps for notarization made the process easier. As business owners we are already inundated with a plethora of things to do for our businesses which end up causing delays on timelines. I appreciated this help. Turnaround time was efficient. Much gratitude Kimmie, and team! ✨
Reply from iPostal12026-08-07
Hi Legacy,
Thanks for your review. Our team works hard to provide great Customer Service, so we appreciate your feedback very much.
Sincerely,
iPostal1
Fast kind and helpful customer service. Super impressed with the prompt live agent support chat. Even their bot was more helpful that most I've encountered so thank you ipostal1 I've only been a customer for 2 days but I'm very refreshed by the ease of good helpful customer service. I've had multiple questions and they are right there to help each time. Thanks for your service and Yes, I HIGHLY recommend if your in need of a virtual mailbox or an alternate business/personal address.
Reply from iPostal12026-08-04
Hi J,
Thanks for your review. We are happy to hear about your experience with our service.
Sincerely,
iPostal1
I still haven't received my documents from you.
Also was a delay with one of the nortaties.
Reply from iPostal12026-08-03
Hi Cheryl,
Thanks for your review.
Unfortunately, we are unable to identify your account from this review.
Regarding the issues described, the USPS requires the Form 1583 be completed, notarized, and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. If forms are submitted, they are reviewed and approved if in order. If you did file forms, they should have been approved so your mail could be received, or you should have been notified about what is missing or incorrect.
That being said, we need more information to understand your situation. Please provide your information so our Customer Service team can follow up with you.
Sincerely,
iPostal1
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