Sign Up The #1 Digital Mailbox Service Internationally 4,000+ real street addresses300+ addresses in Canada We can receive your mail. You view and manage it using our app or website. Use your digital mailbox to protect your privacy, stop mail and package theft, register your company, upgrade your business image, or create a presence in multiple markets complete with local or toll-free phone number. Plans from $9.99/month View Plans View Locations
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Is iPostal1 legit?
iPostal1 (ipostal1.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support staff, emphasizing their remarkable helpfulness, patience, and unwavering dedication in resolving daily business issues smoothly and professionally. Many users truly appreciate the online platform for making remote mailbox management exceptionally easy, efficient, and reliable for everyone involved.
However, some reviewers were not happy with communication channels, noting frustratingly slow response times, excessively long hold periods, and notable delays when trying to reach support agents. A few other people also felt that the initial account setup process involved unexpected hurdles, technical glitches, and complex onboarding steps.
Auto-generated from all reviews of this business. For reference only.
What a waste of money. There's many options out there, and this is not one of the good (value) ones. Pure rip off ($1+ for scanning just 1 page (title page!), $1+ for storing 1 piece of mail).
Anyways, I will be switching!
Reply from iPostal12026-08-03
Hi Ayan,
Thanks for your review.
Unfortunately, we are unable to identify your account from this review.
Regarding the issues described, our goal is to offer great service at a great value. $9.99 per month is a great value for a digital mailbox service.
Pricing for all ‘Optional Services’ is posted on the Pricing pages on our website. Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like forwarding, scanning mail content, or mail pickup. We believe this is the fairest way to price, so people who don’t need optional services do not subsidize those who do.
All mail, letter packs, and smaller packages qualify for 30 days of free storage, and you receive free scans of the outside of every item. If you want to give us a second chance, please contact our Customer Service team.
Sincerely,
iPostal1
Armine was wonderful! She responded quickly, understood exactly what I needed, and took care of everything with ease. I really appreciated her promptness, clear communication, and willingness to help. She provided excellent service from start to finish. Thank you!
Reply from iPostal12026-08-03
Hi Susana,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
I sent a message on 25 June got reply 6 july, really is that how it works this day and age?
Reply from iPostal12026-07-30
Hi Ra,
Thanks for your review.
Unfortunately, we are unable to identify your account from this review.
We apologize for any delays in contact with our team. The best and fastest way to reach us is by using live chat. We are available Monday-Friday 9am-8pm ET.
Please provide your information so we can follow up with you.
Sincerely,
iPostal1
Love the service and the people at Sound Postal they are very helpful and all of my deliveries are waiting for me when I schedule a pickup, great customer service.
Reply from iPostal12026-07-30
Hi Ryan,
Thanks for your review. We are happy to hear about your great experience with your mail center.
Sincerely,
iPostal1
This was a horrible experience. I'm sorry I did this. If I could cancel and get a refund I would. Getting the postal form filed was terrible. Then adding my wife was a problem. We mailed 2 test letters 10 days ago that haven't appeared in our inbox. I've asked customer service if we're all set and no response. This is shit. I would have been better off with a US Mail PO box.
Reply from iPostal12026-07-28
Hi Shannon,
Thanks for your review. We are sorry to hear about your experience.
The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. If forms are submitted, they are reviewed and approved if in order. We see our team informed you that you provided a blurry ID, though your forms are now approved. Our team also assisted you with adding your spouse.
Most PO Boxes at your local post office cost twice that amount without the benefits of digital mailbox service.
You can cancel yourself by logging into your digital mailbox, and navigating to your mailbox settings either from the app or dashboard, or contacting our Customer Service team.
Regarding mail received at your center, it all depends on the actions you take. If you file a Temporary Change of Address at your local post office, then all your first-class mail from all senders will be forwarded to your iPostal1 address. Otherwise, only the senders you inform, whether business or personal, will know to send mail to your iPostal1 address. Regarding your test letters, we would be happy to investigate this for you.
We see you contacted our Customer Service team outside of business hours. Please note, we recommend using chat for the fastest service. Our team will follow up with you.
Sincerely,
iPostal1
The young man that helped me, addressed all my questions. He was helpful, polite, and knowledgeable. When he was unsure about something, he made certain he found the correct answer. I appreciated his customer service very much. Everything is going smoothly. He represents the company well!
Reply from iPostal12026-07-28
Hi Sharee,
Thanks for your review. Our team works hard to provide great Customer Service, so we appreciate your feedback very much.
Sincerely,
iPostal1
It was a little tough to get started with the notarizing process but once that issue was resolved it was smooth.
Reply from iPostal12026-07-28
Hi Thomas,
Thanks for your review. We are happy to hear you found our service to be helpful.
We apologize for any delays you experienced, and we are glad we were able to assist you.
SIncerely,
iPostal1
The graphics in the UGI could be more user friendly. Even the guy on the phone couldn't find a single party form to replace my Multi managed form. It turns out, in Texas that's okay because the wife and I are the only members which does translate to single party structure. But I was confused for a bit and felt like my search for answers was only returning with upsells. The one upsell I did fall for was credited back by the human on the line I was finally able to get into contact with.
Reply from iPostal12026-07-29
Hi Randy,
Thanks for your review.
We need more information to understand your situation. Please contact our Customer Service team if you would like to provide specifics.
Sincerely,
iPostal1
The time to get assistance is still a bit slow for a chat experience. Caleb was very polite and helpful.
Reply from iPostal12026-07-29
Hi Lou,
Thanks for your review.
We apologize for any delays you experienced, and we are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
Excellent support - Martell resolved my issue quickly
Great service for international founders. I'm from Guatemala and set up an iPostal1 mailbox for my Delaware C-Corp. When I had a question about my Form 1583 status, Martell from support was incredibly helpful and went above and beyond - he even translated my Spanish car insurance document himself
to move the approval forward. Highly recommend iPostal1 for anyone needing a real US business address, especially non-US founders.
Reply from iPostal12026-07-29
Hi Andres,
Thanks for your review. We are happy to hear about your great experience with your mail center and our Customer Service team.
Sincerely,
iPostal1
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