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Written by the business, not verified by us.iPostal1 (ipostal1.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support staff, emphasizing their remarkable helpfulness, patience, and unwavering dedication in resolving daily business issues smoothly and professionally. Many users truly appreciate the online platform for making remote mailbox management exceptionally easy, efficient, and reliable for everyone involved. However, some reviewers were not happy with communication channels, noting frustratingly slow response times, excessively long hold periods, and notable delays when trying to reach support agents. A few other people also felt that the initial account setup process involved unexpected hurdles, technical glitches, and complex onboarding steps.
Auto-generated from all reviews of this business. For reference only.Leila was amazing. She helped me close my account after I found out I needed a lease, not just a mail address, and iPostal did not have a lease option in my city.
Hi Customer, Thanks for your review. Our Customer Service team works hard to provide great service, so we appreciate your feedback very much. Sincerely, iPostal1
Lanelle D. was so helpful she helped me when I could net get anyone one the phone I thank her so much.
Hi tanesha, Thanks for your review. team works hard to provide great Customer Service, so we appreciate your feedback very much. Sincerely, iPostal1
Lisa was supportive and helpful. I really appreciated her thoroughness and expertise
Hi Julie, Thanks for your review. We are happy to hear about your great experience with our Customer Service team. Sincerely, iPostal1
I just started working with an ipostal1 location here in Denver a few weeks ago. The manager of my mail center, Jamie McGowan has been amazing. Very prompt response time to questions and worked with me when there were some issues with registered name/trade name. It is always a joy to find helpful and kind people in life, especially when they make it easier to manage a business. Thank you so much Jamie for your amazing customer service!
Hi Madison, Thanks for your review. We are happy to hear about your great experience with our Customer Service team. Sincerely, iPostal1
My experience was excellent the representatives were professional and very accomadating.
Hi Janice, Thanks for your review. We are happy to hear about your great experience with our Customer Service team. Sincerely, iPostal1
I am impressed with the chat system on ipostal1.com. Not only did I get a live agent immediately but also, she was super courteous and answered all my questions and gave me everything I needed to resolve my issue. Not to mention their app and service which have been just great. I recommend it to anyone who needs a virtual address.
Hi Fixed, Thanks for your review. We are happy to hear about your great experience with our Customer Service team. Sincerely, iPostal1
Just put an order in to have a single envelope containing my new credit card shipped to me in Panama. Was quoted an estimate for a DHL Express Envelope of $100.56. They BILLED me $182.04. BIG Difference. How difficult would it be to give an accurate estimate on mailing a SINGLE ENVELOPE!
Hi Josie, Thanks for your review. We are sorry to hear about your experience. Our goal is total transparency. Forwarding pricing depends on the package, carrier and service level selected. We show real-time shipping prices for each mail item, so you can pick the option that best meets your needs and budget. However, final carrier charges for international shipments can sometimes adjust after processing to account for carrier fees, delivery location surcharges, or local processing. That being said, we need more information to understand your situation. Our Customer Service team will follow up with you. Sincerely, iPostal1
iPostal1 is the worst company I ever met. I registered in their platform for the premium package and they made me to pay even without completing the registration. I filled every forms and did online interviews for USPS. The USPS online session completed and after another payment the notarized document uploaded into my account. Then I was waiting completion of the process and receiving my mailbox. After one week they send me an email that I should do notorizing my documents and complete interviews. I contacted them multiple times with an email both on the application and web platform describing I completed everything and payed. BUT THERE IS NO ONE THAT RESPONDS. THEY ARE THE WORST COMPANY and they don’t care about customers.
Hi Vincent, Thanks for your review. USPS Form 1583 must be completed, notarized, and filed with proper IDs for us to accept mail on your behalf. If not completed, you can still use the address for your business without mail handling, this is why your account was charged. Many customers use our addresses this way. Our team was unable to access your documents due to how they were submitted, but we have reached out to help resolve this. Our records show you first contacted our team on Saturday 7/18 and we responded on Monday 7/20. Please note, we are available via chat, email, or phone, Monday-Friday 9am-8pm ET. We will follow up with you. Sincerely, iPostal1
Kimmie was really wonderful to work with! She was kind, flexible and incredibly helpful.
Hi Christian, Thanks for your review. We are happy to hear about your great experience with our Customer Service team. Sincerely, iPostal1
I am unable to confirm the details of my need for a mobile notary. Also It is hard to get someone on the phone and the online system seems glitchy at times.
Hi Temeka, Thanks for your review. Unfortunately, we are unable to identify your account from this review. Regarding the issues described, we recommend checking our FAQs for a list of acceptable photo and address IDs, and then completing the Form 1583 directly in our system, which will guide you step-by-step through the process. We are sorry to hear about the delays reaching us via phone. Generally, our chat service works well and is a fast, convenient way to answer questions. Our team would be happy to walk you through the USPS required process to receive mail. We are available Monday-Friday 9am-8pm ET. We need to know more to understand your situation. Please provide your information and any specific details about the technical issue you’re experiencing so our team can assist you. Sincerely, iPostal1
Gaurav was very friendly and patient. He answered all of my questions completely and happily.
Hi Brady, Thanks for your review. We are happy to hear about your great experience with our Customer Service team. Sincerely, iPostal1
I had Ipostal years ago and they were amazing. Now, I have been charged for a monthly plan and a yearly plan and 7 pending monthly plan charges. I have spoken to 3 staff and no one can even find I have an account. How is this possible. It is not the staffs fault. It must be a computer issue. I am asking that they delete any sign I have and refund the money. I have spent so much time on this. I have been disconnected twice with no call back also. Again reps are nice and doing the best they can but, they can not find an account in my name but yet continue billing me. I need this fixed. I can not be the only customer trying to sign up that this is happening to. The reply says the fund will not go through since there is no account-that is what the rep told me and then the next day charges went through-I checked account this morning and the funds were charged-I have filed a Better Business Bureau complaint in an attempt to resolve the issue
Hi Katy, Thanks for your review. Our records show our Customer Service team could not locate an active account. Since you attempted payment on an inactive account, the pending payments you see will be automatically reversed. You will see this reflected on your bank account, usually within a few days. We are sorry to hear about the delays you experienced reaching us. Generally, our chat service works well and is a fast, convenient way to answer questions. Please contact our team between Monday-Friday 9am-8pm ET. Sincerely, iPostal1
Online notary service never worked. Opened four support tickets, no response whatsoever to any of them besides the initial submission confirmation. Received notice that mail had been returned to sender. Opened more support tickets, zero response. Requested cancellation, zero response.no option to cancel except through support .Reported to credit card provider as a potential scam to e retrieve fees. Not sure this is a real company, could be a scam.
Hi Dermot, Thanks for your review. Unfortunately, we are unable to identify your account from this review. Regarding the issues described, the USPS requires the Form 1583 be completed, notarized, and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. If forms are submitted, they are reviewed and approved if in order. If you did file forms, they should have been approved so your mail could be received, or you should have been notified about what is missing or incorrect. We are sorry to hear about the delays in reaching our Customer Service team. Generally, our chat service works well and is a fast, convenient way to answer questions. Please note, we are available Monday-Friday 9am-8pm ET. You can cancel yourself by contacting our Customer Service team during business hours, or by logging into your digital mailbox and navigating to your mailbox settings from either the app or dashboard. We have thousands of happy customers using our services. Please provide your information so our Customer Service team can follow up with you. Sincerely, iPostal1
They are withdrawing money from my spouses account which was not authorized. She made a one time payment.
Hi Jennifer, Thanks for your review. Unfortunately, we are unable to identify your account from this review. Upon signup, your subscription starts and autorenews monthly or yearly, depending on the plan chosen. Payment is automatically taken from the primary payment method on file. Once a digital mailbox is set up to receive mail, charges accrue only for storage or requested tasks. No charges are applied without approval. We need to know more to understand your situation. Please provide your information so our Customer Service team can follow up with you. Sincerely, iPostal1
The service is exactly what I had expected, and the staff at the location that I use is very friendly and always helpful.
Hi Charles, Thanks for your review. Our mail center partrs work hard to provide great service, so we appreciate your feedback very much. Sincerely, iPostal1
I can't set anything up yet because they are expecting me to provide too many.Documents to prove who I am, it's unrealistic
Hi Jojo, Thanks for your review. Unfortunately, we are unable to identify your account from this review. Regarding the issues described, the USPS requires the Form 1583 be completed, notarized, and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. Thousands of our customers have completed this process. Please provide your information so our Customer Service team can assist you. Sincerely, iPostal1
Hi Luciano, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1
Gaurav was prompt, knowledgeable, and professional
Hi Task, Thanks for your review. Our team works hard to provide great Customer Service, so we appreciate your feedback very much. Sincerely, iPostal1
My experience with iPostal1 has been an absolute NIGHTMARE! I may need to seek therapy from my horrendous ordeals with the iPostal1 mail center, located at Staples, 500 E McBee Ave, Suite 100 in Greenville, South Carolina. To suggest that the management and personnel at that location are brain dead would be a gross understatement! Those "people" handle mail the way an idiot handles calculus! After I receive the last of my expected deliveries, I will cancel my virtual mailbox and lease a traditional mailbox at UPS, which specializes in mail handling. You are warned to avoid virtual mail centers, ESPECIALLY the one described. It is NOT worth the savings! If idiocy was candy the management and personnel at Staples would have severe diabetes! To clarify, for the benefit of both iPostal1 and Staples, my issues are with the persistent chain of custody failures and nonchalant "customer service". I am still awaiting a parcel that was delivered on July 17, 2026, at 11:22 am. As I write this, I have been notified of additional deliveries occurring today, July 20th. I recognize that mail service is a secondary service provided by Staples, and the attitudes of the store personnel and management are a clear reflection of that proposition. Mail should be handled by personnel properly TRAINED in mail handling procedures. I have already filed a complaint with USPS regarding the lack of training and chain of custody at Staples. After I receive all of my mail, I will cancel my "mailbox" and rent a real mailbox at UPS, which specializes in mail handling. I suggest others do likewise.
Hi Glen, Thanks for your review. We are sorry to hear about your experience with your mail center. We work closely with our mail center partners to ensure that our standards of service and quality are maintained. All locations are approved by the USPS as a Commercial Mail Receiving Agency (CMRA), where your mail is securely stored until you create a task to forward, open and scan, pickup, discard, or shred it. We have thousands of happy customers using our services. Most PO Boxes at your local post office cost twice as much without the benefits of digital mailbox service. If you would like to switch to a location that better suits your needs, our team is happy to assist you. We see our team followed up with you. Please contact us if you have any questions. Sincerely, iPostal1
Still trying to charge my card, despite the fact I was warned my account could not be made legitimate until proper USPS paperwork is submitted. I keep trying to cancel my plan yet iPostal1 keeps trying to charge my card for a virtual address I can’t use and have been paying for. I thought they would just stop charging me on their own, but they apparently still want money for something I can’t use. They’ve charged me for 7 months. I honestly deserve to get most of that money back and most of all, cancel my dang account already please! I’m going through hospitalizations and multiple surgeries and don’t have the drive or energy to complete all these processes you require. Thank you for your consideration.
Hi Adam, Thanks for your review. Unfortunately, we are unable to identify your account from this review. Regarding the issues described, the USPS requires the Form 1583 be completed, notarized and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. If they are not completed, you will still be able to use the address for your business without the mail function. That is why your account was charged, whether or not you file the Form 1583. Many customers use our addresses this way. You can cancel yourself by logging into your digital mailbox, and navigating to your mailbox settings either from the app or dashboard, or contacting our Customer Service team. Please provide your information so our team can follow up with you. Sincerely, iPostal1
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