My patience leads great help
Reply from iPostal12026-07-08
Hi Shantel, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1
About iPostal1
Data updated- Website
- ipostal1.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (37/37)
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About this business
Sign Up The #1 Digital Mailbox Service Internationally 4,000+ real street addresses300+ addresses in Canada We can receive your mail. You view and manage it using our app or website. Use your digital mailbox to protect your privacy, stop mail and package theft, register your company, upgrade your business image, or create a presence in multiple markets complete with local or toll-free phone number. Plans from $9.99/month View Plans View Locations
Written by the business, not verified by us.Is iPostal1 legit?
iPostal1 (ipostal1.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support staff, emphasizing their remarkable helpfulness, patience, and unwavering dedication in resolving daily business issues smoothly and professionally. Many users truly appreciate the online platform for making remote mailbox management exceptionally easy, efficient, and reliable for everyone involved. However, some reviewers were not happy with communication channels, noting frustratingly slow response times, excessively long hold periods, and notable delays when trying to reach support agents. A few other people also felt that the initial account setup process involved unexpected hurdles, technical glitches, and complex onboarding steps.
Auto-generated from all reviews of this business. For reference only.What people say
Not ideal for single LLC with multiple DBAs
I was interested in utilizing iPostal1’s service and was excited because it appeared to check all of my boxes. Before signing up, however, I wanted clarification about receiving mail for multiple DBAs operating under a single LLC. I contacted iPostal1 by both phone and chat and unfortunately received conflicting information. My questions were: 1. I have one LLC with multiple registered DBAs. Are the DBAs considered separate businesses for mailbox purposes? * I was told yes, and that each DBA would require its own subscription. While that wasn’t the answer I hoped for, I appreciated the clarification. 2. If my mailbox is registered to Business Name, LLC, would mail addressed to Business Name, LLC d/b/a Fictitious Name be accepted since the primary addressee matches the registered mailbox holder? * One representative told me yes. * Another representative told me it would be returned to the sender because the DBA was not listed on the account. Receiving conflicting answers about such an important policy made it difficult to have confidence in the service. I was also told this limitation exists “per USPS.” While USPS requires Commercial Mail Receiving Agencies (CMRAs) to identify who is authorized to receive mail, providers may have different procedures for documenting trade names and DBAs while remaining compliant. As a result, presenting this as simply a USPS requirement may leave customers with the impression that every provider must handle DBAs this way, which is not necessarily the case. If iPostal1’s policy is to require separate subscriptions for each business name, that is certainly their prerogative. However, I believe that policy should be communicated clearly and consistently so prospective customers can make an informed decision before signing up. Ultimately, iPostal1 simply wasn’t the right fit for my business structure, but clearer and more consistent communication would have made the experience much better. Businesses operating under a single LLC with registered DBAs are becoming increasingly common. I would encourage iPostal1 to consider a policy that accommodates this business structure or, at minimum, clearly communicate the limitation before customers subscribe.
Reply from iPostal12026-07-09
Hi Tiera, Thanks for your review. It is our policy to require separate mailboxes for DBAs. We appreciate the valuable feedback as we are always looking for ways to improve. Our Customer Service team is highly professional and always tries to help. We apologize if in your case the representative did not properly address your concern. We are happy to assist anytime if your needs change or if you ever want to give us another chance. Sincerely, iPostal1
Today
Today, Joshua took the time to understand my needs as a customer. He extended excellent service, professionalism and acute service acumen in our interaction. He is truly an asset to iPostal1’s.
Reply from iPostal12026-07-06
Hi S, Thanks for your review. Our Customer Service team works hard to provide great service, so we appreciate your feedback very much. Sincerely, iPostal1
keeps making mistakes
the Massapequa NY location repeatedly scans only the first page after I have paid to have to have contents scanned. I repeatedly tell tech support, and the Massapequa location keeps making the same mistake.
Reply from iPostal12026-07-07
Hi Richard, Thanks for your review. We are sorry to hear about the issues described. We work closely with our mail center partners to ensure that our standards of service and quality are maintained, and will, of course, follow up with your mail center. If a mail content scan was not done correctly, you are entitled to have it re-scanned. We want you to have a great experience using iPostal1. If you would like to switch to a location that better suits your needs, our Customer Service team would be happy to assist you. We will follow up with you. Sincerely, iPostal1
An international robber
An international robber Dear All, Peace be with you all. I am writing unto you to provide my review regarding iPostal1. That company has a partnership with UPS around the earth to receive mails for their customers. The problem is that their online payment processor does not operate with all credit cards. Besides, they don’t accept partial payments. I received error messages on my credit cards which don’t mean anything. The physical store which is their partner refused to pick up the payment in store. I have been dealing with that issue for roughly three months. I strongly do not recommend that business to anyone. Let him that stole still no more.(Ephesians 4:28) By faith, thank you very much.
Reply from iPostal12026-07-07
Hi Aymar, Thanks for your review. We are sorry to hear about your experience. Whenever a credit card is added to our system, it goes through our credit card processing verification system and might not be approved. For security reasons, we are not able to intervene. We see our team notified you via email that your payment method was invalid. Please update your payment through the iPostal1 software, as your mail center cannot accept payments in person. You can do this by navigating to your Account Settings and selecting Payment Method. We recommend using another card. We have thousands of happy customers using our services. Our Customer Service team will follow up with you. Sincerely, iPostal1
Can’t get my mail
The app will not let you get your collected mail sent to you. I have 9 pieces of mail that I need shipped to me. I selected consolidation but now after several days it still will not let me click the Ship option. I’m only at my current location for a limited time and cannot get my damn mail.
Reply from iPostal12026-07-07
Hi David, Thanks for your review. Unfortunately, we are unable to identify your account from this review. We are sorry to hear about your experience. We need more information to understand the issue described. Please provide your information so our Customer Service team can investigate your situation. Sincerely, iPostal1
Just average
Just average. They never answered their phone when I called. You had to keep cash in your account for them to proceed with processing, as opposed to being billed every time. You don't get the money back. Sometimes it took days to get the mail scanned. The shipping fees are outrageous, even when shipped in the US. I won't be using them again.
Reply from iPostal12026-07-06
Hi Annmarie, Thanks for your review. We require a balance for PayPal customers because without it, processing would be delayed until you approve the amount charged. This way, we can process most requests immediately and avoid confusion or mistakes. Unused PayPal balances are refunded when you discontinue your service. Our service standards call for tasks being completed by the end of the day if submitted by 1:00 PM, or otherwise within 24 hours. If we find that these standards are not being upheld, we will intervene. Forwarding pricing depends on the package, carrier and service level selected. We show real-time shipping prices for each mail item, so you can pick the option that best meets your needs and budget. We are sorry to hear about your experience reaching us by phone. Generally, our chat service works well and is a fast, convenient way to answer questions. We are available Monday-Friday 9am-8pm ET. We will follow up with you. Sincerely, iPostal1
Easy to set up and works well
Easy to set up and works well. A streamlined experience!
Reply from iPostal12026-07-06
Hi Milan, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1
Worst customer support
I have been a customer for more than a year. The service is pretty pricey for what it is, which is tolerable, but the support is the worst. First, they disconnect you if you aren't responding immediately, although it takes easily 15 minutes until a support rep takes over the chat. I have been talking for more than 30 minutes to their support rep Layloni, which is incredible, as this support rep does not understand basic English and therefore can't help at all with my request. We are going in circles, and I am explaining over and over the technical issues I am having, where this support rep does not even understand the difference between the inbox or outbox. This must have been the worst customer support experience in my life.
Reply from iPostal12026-07-02
Hi Nadine, Thanks for your review. Unfortunately, we are unable to identify your account from this review. Regarding the issues described, our goal is to offer great service at a great value. $9.99 per month is a great value for digital mailbox service. We charge for Optional Services only when customers use them, like scanning mail content or shredding, in order to keep the monthly mailbox price as low as possible. We understand there can be delays in reaching our team via chat. Generally, our chat service works well and is a fast, convenient way to answer questions. We do resolve chats after a period of inactivity. We recommend staying near your device to ensure you keep your spot while waiting. Our Customer Service team is highly professional and always tries to help. We apologize if in your case the representative did not properly hear your question or address your concern. With our rapid growth, we have been hiring new representatives as fast as we can. Please provide your information so our team can follow up with you. Sincerely, iPostal1
Vanesssa was polite and helpful and…
Vanesssa was polite and helpful and completely resolved my issue, sending me a downloadable link to the USPS 1583 form and guiding my next steps. She also added my wife's name to my account which was what I hoped to occur. Fantastic!
Reply from iPostal12026-07-01
Hi Doc, Thanks for your review. We are happy to hear about your great experience with our Customer Service team. Sincerely, iPostal1
great service
great service, options, and the response to all request
Reply from iPostal12026-07-01
Hi Egena, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1
Armine was so helpful
Armine was so helpful. It did take a while to get on with someone but once I did and explained my issue she worked quickly to resolve it without heavy lifting on my end.
Reply from iPostal12026-07-02
Hi Anna, Thanks for your review. We are happy to hear about your great experience with our Customer Service team. Sincerely, iPostal1
Not possible to cancel from the website
Signed up for the service but haven't received mail for the last 2 years. When I went to the site to cancel, I clicked 'Cancel Mailbox' and just saw a spinning gif and then nothing. No action, no confirmation. But my mailbox wasn't canceled. Nor was the billing. I went next to the chat function for help to verify the account closure. 'AI-Freddy' was his name. He told me that he was closed outside of business hours and couldn't help me. A minute later I asked 'AI-Freddy' if he could help me buy an upgrade and he provided a full menu of options and personal help! But again when I asked about canceling my account, he says that chat is closed. I felt like I was in a Jerry Lewis / Dean Martin sketch comedy. There is an instruction in the chat that tells you to go to the Support Center, which you eventually find in a sub-sub-menu, and which is rolled up instead of rolled down by default. From there you can send an email to try to get your account canceled. The cancellation happened pretty quickly after posting this review, actually, but they really have engineered the process to make it hard to cancel. Bad business.
Reply from iPostal12026-07-01
Hi David, Thanks for your review. Regarding mail received at your center, it all depends on the actions you take. If you file a Temporary Change of Address at your local post office, then all your first-class mail from all senders will be forwarded to your iPostal1 address. Otherwise, only the senders you inform, whether business or personal, will know to send mail to your iPostal1 address. We see you requested and completed a scan on 3/12. We are sorry to hear about your experience with our chatbot and interface. While our chatbot handles general questions, specific requests like account cancellations require a live representative. You can also cancel yourself by logging into your digital mailbox, and navigating to your mailbox settings from either the app or the dashboard. We see our team assisted you in closing your account. If you would like to give us a second chance, please reach out to our Customer Service team. We are available Monday–Friday, 9am–8pm ET via chat, phone, or email at [email protected]. Sincerely, iPostal1
Not for us
Extremely slow turn around (forwarding of mail). Have examples of mail not being forwarded five days or more after request. Unreliable timing at delivery location. Delayed to no customer service when emailed or called. Had to find new service.
Reply from iPostal12026-06-30
Hi Casper, Thanks for your review. Unfortunately, we are unable to identify your account from this review. Regarding the issues described, our service standards call for tasks being completed by the end of the day if submitted by 1:00 PM, or otherwise within 24 hours. We work closely with our mail center partners to ensure that our standards of service and quality are maintained. If we find that these standards are not being upheld, we will intervene. We are sorry to hear about your experience with our Customer Service team. Generally, our chat service works well and is a fast, convenient way to answer questions. We can be reached Monday-Friday 9am-8pm ET. Please provide your information so our team can follow up with you. Sincerely, iPostal1
My first mail P/U was super easy and…
My first mail P/U was super easy and convenient.
Reply from iPostal12026-06-30
Hi Kathy, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1
Outstanding Support from Michael
Michael was great. He responded quickly, took ownership of the issue, contacted the mail center directly, confirmed the package was still secure, made sure the fee was refunded, and gave me clear next steps so I could request the delivery again. That level of follow-through is excellent customer service.
Reply from iPostal12026-07-01
Hi Community, Thanks for your review. Our team works hard to provide great Customer Service, so we appreciate your feedback very much. Sincerely, iPostal1
Kimmie is awesome
Kimmie is awesome. She helped me from the beginning until the end. Even with the notary people not doing their part and not checking the documents, she checked them consistently, catching all the errors they didn't. She is the true definition of great customer service. Thanks
Reply from iPostal12026-07-01
Hi Brandie, Thanks for your review. Our team works hard to provide great Customer Service, so we appreciate your feedback very much. Sincerely, iPostal1
Never ever consider this company!!!!
Never ever consider this company!!!! I had an important document sent there. When I requested delivery, they lost it. After warning to file a lawsuit, they miraculously found it. After that, I requested priority delivery again and they have been ignoring my delivery for a month. I have contacted customer service 4 times already, they say to wait. HORRIBLE SERVICE!!!! Run away from them!!! Update: they are lying in the comments this is a USPS delay. I contacted USPS there, and they are working as usual. iPostal1 did not even send mail there.
Reply from iPostal12026-06-29
Hi Alex, Thanks for your review. We are sorry to hear about your experience. It is very uncommon for mail to go missing. Our locations are certified by the USPS as a Commercial Mail Receiving Agency, that receive and manage mail securely and professionally. Still, things can happen. We see our team assisted in locating the mail item, and addressed any issues with your mail center. Our service standards call for tasks being completed by the end of the day if submitted by 1:00 PM, or otherwise within 24 hours. We see your mail center completed the task within these standards. For your most recent shipping request, the root cause is with the USPS, not the mail center. Once we became aware of the issue, we immediately began working with the USPS to fix it. Unfortunately, because the issue is with USPS, we are waiting for updates from their investigation. Our records show our Customer Service team has responded to you in a timely manner. We have thousands of happy customers using our services, and our Customer Service team is highly professional and always tries to help. Our team will follow up with you. Sincerely, iPostal1
Quick and easy
Quick and easy. Simple process. Glad this is av. Thanks
Reply from iPostal12026-06-29
Hi Kirk, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1
Their service is very poor
Their service is very poor. I canceled the subscription, but I was charged again. When I tried to request a refund, my request was denied. I really regret subscribing to their service. The service is extremely disappointing, and even when I try to contact them, they do not answer my calls.
Reply from iPostal12026-06-29
Hi Khalid, Thanks for your review. Unfortunately, we are unable to identify your account from this review. We have thousands of happy customers using our services. Sorry for any difficulty getting through by phone. Generally, our chat service works well and is a fast, convenient way to answer questions. We are available Monday-Friday 9am-8pm ET. We do issue a refund for the first 30 days if you did not use your account for any purpose. You can cancel yourself by logging into your digital mailbox, and navigating to your mailbox settings either from the app or dashboard, or contacting our Customer Service team. Also note that once a mailbox is successfully closed, no charges can be processed. If you want to give us a second chance, please provide your information so we can follow up with you. Sincerely, iPostal1
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