Sign Up The #1 Digital Mailbox Service Internationally 4,000+ real street addresses300+ addresses in Canada We can receive your mail. You view and manage it using our app or website. Use your digital mailbox to protect your privacy, stop mail and package theft, register your company, upgrade your business image, or create a presence in multiple markets complete with local or toll-free phone number. Plans from $9.99/month View Plans View Locations
Written by the business, not verified by us.iPostal1 (ipostal1.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support staff, emphasizing their remarkable helpfulness, patience, and unwavering dedication in resolving daily business issues smoothly and professionally. Many users truly appreciate the online platform for making remote mailbox management exceptionally easy, efficient, and reliable for everyone involved. However, some reviewers were not happy with communication channels, noting frustratingly slow response times, excessively long hold periods, and notable delays when trying to reach support agents. A few other people also felt that the initial account setup process involved unexpected hurdles, technical glitches, and complex onboarding steps.
Auto-generated from all reviews of this business. For reference only.Customer service answered questions. The notary was very kind
Hi Tiger, Thanks for your review. We are happy to hear about your great experience with our Customer Service team. Sincerely, iPostal1
Everything is seamless from the set-up to the follow through of receiving your mail. The locations to choose as your postal location are great and seemingly well-known areas. This provides a great image and relatability to customers and clients.
Hi Tesha, Thanks for the great review. Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free. Sincerely, iPostal1
I've used the service years ago and needed a new address and was able to hop on and get one quickly and without issue. All of my information populated automatically from previously which made everything smooth and faster.
Hi Carlonda, Thanks for your review. We are happy to hear about your smooth experience with our service. Sincerely, iPostal1
Our experience with iPostal has been great. We get exactly what we need from the service and if we have any questions or concerns they are only a phone call away.
Hi Robert, Thanks for your review. We appreciate very much that you took the time to share your experience. Sincerely, iPostal1
Provided me steps to resolve the issue
Hi Abhinav, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1
Living up to expectations. The app is very user friendly. I couldn't be happier with my experience!
Hi Dani, Thanks for your review. We had people like you in mind when we created our digital mailbox service. We are glad we were able to meet your needs. Sincerely, iPostal1
Easy and convenient service and affordable.
Hi True, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1
I like the concept that you send me an email when i have new mail and I have the ability to forward the mail to a temporay address.
Hi Everett, Thanks for your review. We are happy to hear about your great experience with or service. Sincerely, iPostal1
ipostal1 is super great to have as a second address (Business Address) what is doing for me is saving me From identity theft and it has super packages fees I can afford paying. I'm happy having ipostal1 in my life.
Hi Raul, Thanks for your review. We had people like you in mind when we created our digital mailbox service. We are glad we were able to meet your needs. Sincerely, iPostal1
Update: Finally, the mailbox owner called ipostal1 this morning, and He was able to upload my documents and got my mailbox approved. I think there were some confusion. ===================================== This service requires you to go to online notary. I was not able to get 1583 document notarized a few years ago. I tried again a few days ago, but this time with in-person notary. I know the owner of the mailroom and he did notarized my 1583 document, but this ipostal1 will not let him approve my mailbox. The only way to get notarized is go to online notary.
Hi Ely, Thanks for your review. The USPS requires that the Form 1583 be notarized to help prevent fraud, protecting both you and the mail center. Many mail centers allow you to sign the form in their presence, in which case notarization may not be required. To notarize your form without going to your mail center, you need to use the online notary service for $25. Our Customer Service team will follow up with you. Sincerely, iPostal1
Armine resolved my problem quickly. Thank you!
Hi Tina, Thanks for your review. We are happy to hear about your great experience with our Customer Service. Sincerely, iPostal1
The rep. did a great job, he was able to quickly help me with the issue I had.
Hi Chaos, Thanks for your review. Our team works hard to provide great Customer Service, so we appreciate your feedback very much. Sincerely, iPostal1
I worked with Gigi of customer service to resolve a problem with a mail item that was showing up long after a discard was requested. Gigi was friendly and efficient and offered to follow trough with verifying the problem and having it resolved. Good response time to my request for support.
Hi Tim, Thanks for your review. We are happy to hear about your great experience with our Customer Service team. Sincerely, iPostal1
The customer service goes above and beyond. They are responsive, knowledgeable, patient, kind and proactive. The take the time to truly understand my needs and didn't hesitate to put in extra time, and effort to ensure everything was resolved perfectly. What stood out to me the most was their attention to detail, and a positive attitude during a stressful time. Thanks to their dedication and expertise, what could have been a very stressful experience. If you have the opportunity to work with or receive help, consider yourself lucky. They are genuinely caring and am absolute pleasure to work with. Thank you so much for everything you did for me!
Hi Dalleine, Thanks for your review. We are happy to hear about your great experience with our Customer Service team. Sincerely, iPostal1
Seamless, as expected
Hi FJ, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1
helpful and insitful
Hi Jrt, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1
Having set up three different iPostal1 accounts for my businesses, I can confirm that the automated notarization service when setting up accounts is literally a criminal scam. The iPostal1 website makes you pick from a different set of ID types than those that are presented by the third-party service that notarizes the change of address form. This third-party-service costs $30 to initiate the notarization, out of pocket. When the notary from that service sees that your selection of ID type doesn't match what was selected in the form, they tell you to get that fixed and come back to do it again...for another $30. This issue is literally impossible to circumvent, because both sites force you to choose from a fixed dropped down and no text-type option exists. Your only hope is to beg the notary who comes on the video call to overlook the mismatch and to either ignore it or change it for you without ending the call. I've been hung up on by their notaries when attempting to explain this before. The inbox for support at iPostal1 will also kindly tell you to take a hike when attempting to explain this. Unfortunately, in certain contexts for small companies operating internationally, iPostal1 is the only reasonable option. You're just forced to bang your head against the wall, and with enough effort it'll go through. My first profile required me to book the $30 notary service three times: $90. Of course, iPostal1 offered no refund for those fees. Also, they explicitly deny the acceptance of other notary services when I took it upon myself to get the change of address form notarized privately through the same local postal office that came to manage my mailbox under the iPostal1 umbrella. There's no reason why they shouldn't be able to accept privately notarized address change form, if it is stamped by an active notary whose license can easily be verified. My suspicion is that iPostal1 gets a commission on those $30. The actual iPostal1 service once you get it going? It's fine. Coding could be sharper on the site and app, but it's functional. The monetization system for their scan/shred/forward service is greedy, but the bar is already on the floor.
Hi Bruno, Thanks for your review. We are sorry to hear about the issues described. The USPS requires that Form 1583 be completed, notarized, and filed with proper IDs to help prevent fraud, protecting both you and the mail center. This is required in order for the mail center to accept mail on your behalf. Many mail centers allow you to sign the form in their presence, in which case notarization may not be required. To notarize your form without going to your mail center, you need to use the online notary service for $25. When forms are submitted, they are reviewed and approved if in order. The submitted IDs must match what was chosen on the form, and you must use USPS acceptable IDs. Also note that we partner with an online notary to offer a streamlined process. Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like scanning mail content, shredding, or forwarding. We believe this is the fairest way to price, so people who don’t need optional services do not subsidize the people that do. You can also take advantage of our discount bundles to save money on scanning and shredding. We have thousands of happy customers using our services, and our Customer Service team is highly professional and always tries to help. We see our team reached out to offer further assistance, and we are always here if you'd like to follow up. Please contact our team if you have any questions or would like to provide specifics on the issues you experienced with our app and website. Sincerely, iPostal1
Lisa was amazing! Super quick to answer my chat and assured me everything would be taken care of with the change of my business name on my mailbox!
Hi Max, Thanks for your review. We are happy to hear about your great experience with our Customer Service team. Sincerely, iPostal1
Gaurav was a great help!!! I had basic questions but was talked through them to successfully resolve my concerns!
Hi David, Thanks for your review. We are happy to hear about your great experience with our Customer Service team. Sincerely, iPostal1
Very good love it best in the market at this moment
Hi Fritz, We are happy to hear that you have found our service to be helpful. A Digital Mailbox is a big improvement over the traditional mailbox, and with iPostal1, half of the price! Sincerely, iPostal1
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