Sign Up The #1 Digital Mailbox Service Internationally 4,000+ real street addresses300+ addresses in Canada We can receive your mail. You view and manage it using our app or website. Use your digital mailbox to protect your privacy, stop mail and package theft, register your company, upgrade your business image, or create a presence in multiple markets complete with local or toll-free phone number. Plans from $9.99/month View Plans View Locations
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Is iPostal1 legit?
iPostal1 (ipostal1.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support staff, emphasizing their remarkable helpfulness, patience, and unwavering dedication in resolving daily business issues smoothly and professionally. Many users truly appreciate the online platform for making remote mailbox management exceptionally easy, efficient, and reliable for everyone involved.
However, some reviewers were not happy with communication channels, noting frustratingly slow response times, excessively long hold periods, and notable delays when trying to reach support agents. A few other people also felt that the initial account setup process involved unexpected hurdles, technical glitches, and complex onboarding steps.
Auto-generated from all reviews of this business. For reference only.
I pay a monthly fee to Staples for their IPostal Service so my packages are secure. They have lost two packages in three months and I have delivery confirmation. They may have an internal theft issue or they are completely unorganized. The support is useless. I was told they need two biz days and it’s now been four. I’ve chatted with 3 people and none of them know how to problem solve. This was supposed to prevent package theft and it has done the opposite. Would not recommend Staples I Postal at all.
Reply from iPostal12026-06-19
Hi Kimberly,
Thanks for your review. We are sorry to hear about the issues described.
It is very uncommon for mail to go missing. Our locations are certified by the USPS as a Commercial Mail Receiving Agency, that receive and manage mail securely and professionally.
We work closely with our mail center partners to ensure that our standards of service and quality are maintained. If you would like to switch to a location that better suits your needs, our team would be happy to assist you.
Our Customer Service team is highly professional and always tries to help. We see our team has followed up with your mail center, and we will follow up with you directly. We want you to have a great experience using iPostal1.
Sincerely,
iPostal1
I signed up for iPostal1 to help manage package deliveries between our Florida home and our Delaware home. Unfortunately, in just five weeks, I experienced problems with all three shipments I sent through the service.
Shipment #1 was delivered but never logged into the system. I had to make three separate phone calls and speak with three different people at Staples because no one seemed to understand how the iPostal1 process worked or how to locate my package.
Shipment #2 was set up for automatic overnight forwarding the day after it arrived. Instead, the package was lost and took five days to recover and get moving again.
By Shipment #3, I had so little confidence in the process that I spent nearly 45 minutes on the phone with customer support just to confirm the package was properly prepared and shipped. Thankfully, it eventually arrived.
In total, I have spent well over two hours calling iPostal1 and Staples to manage just three shipments. The entire reason I signed up for this service was to simplify mail and package forwarding between homes, but it has done the exact opposite. Based on my experience, the process is confusing, inconsistent, and requires far too much customer intervention to be reliable.
Reply from iPostal12026-06-18
Hi Amber,
Thanks for your review. We are sorry to hear about your experience.
We work closely with our mail center partners to ensure that our standards of service and quality are maintained. Our team followed up with your mail center to ensure that the system is working properly and that they are completing tasks in a timely manner. Please note, our Customer Service team is always happy to help you switch to a location that better suits your needs.
For your second shipment, the root cause in this case is the UPS, not the mail center. Once we became aware of the issue we immediately began working with the UPS to fix it.
iPostal1 has many thousands of happy customers as reflected by our overall ratings. That said, we are always working to be better. If you would like to give us a second chance, please contact our Customer Service team.
Sincerely,
iPostal1
Hi dbash,
Thanks for your review. We had people like you in mind when we created our digital mailbox service. We are glad we were able to meet your needs.
Sincerely,
iPostal1
The sign-up process is cumbersome and they require you to use either their notary service or an online one that cost $25. You cannot get the form notarized using your own selected notary. Ridiculous.
Reply from iPostal12026-06-16
Hi Amy,
Thanks for your review. We are sorry to hear about your experience.
The USPS requires that the Form 1583 be notarized to help prevent fraud, protecting both you and the mail center. Many mail centers allow you to sign the form in their presence, in which case notarization may not be required. To notarize your form without going to your mail center, you need to use the online notary service for $25.
Our Customer Service team is always happy to assist you with the signup process. Please contact our team if you have any questions.
Sincerely,
iPostal1
Hi Christopher,
Thanks for your review. Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.
Sincerely,
iPostal1
I recently reEasy setup and smooth onboarding experiencegistered my LLC using…
I recently registered my LLC using iPostal1 as my business address. The setup process was straightforward and the address was accepted without any issues. I haven't fully used the service yet but the onboarding experience was smooth and professional.
Reply from iPostal12026-06-15
Hi Naoual,
Thanks for your review. We had people like you in mind when we created our digital mailbox service. We are glad we were able to meet your needs.
Sincerely,
iPostal1
So impressed with the ease and convenience of the service, and the woman who works the counter is super helpful.
Reply from iPostal12026-06-15
Hi Becca,
Thanks for your review. Our mail center partners work hard to provide great Customer Service, so we appreciate your feedback very much.
Sincerely,
iPostal1
I have had to speak with customer service (Raven) and she has been wonderful, patient, and explained the answers to my questions when I needed. I’ve had nothing but a great experience and this service has not only helped my mail situation, but exceeded my expectations thus far! Thank you!
Reply from iPostal12026-06-15
Hi Heather,
Thanks for your review. Our Customer Service team works hard to provide great service, so we appreciate your feedback very much.
Sincerely,
iPostal1
My mail is being maintained and tracked daily with updates posted via the portal and email. Having my mail delivered was extremely easy. Even though I have yet to use their newer offerings, as a business owner it is great knowing they are available. Thank you for speedy notifications, great customer service, and affordability.
Reply from iPostal12026-06-15
Hi DRMRWH,
Thanks for your review. Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.
Sincerely,
iPostal1
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