Sign Up The #1 Digital Mailbox Service Internationally 4,000+ real street addresses300+ addresses in Canada We can receive your mail. You view and manage it using our app or website. Use your digital mailbox to protect your privacy, stop mail and package theft, register your company, upgrade your business image, or create a presence in multiple markets complete with local or toll-free phone number. Plans from $9.99/month View Plans View Locations
Written by the business, not verified by us.iPostal1 (ipostal1.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support staff, emphasizing their remarkable helpfulness, patience, and unwavering dedication in resolving daily business issues smoothly and professionally. Many users truly appreciate the online platform for making remote mailbox management exceptionally easy, efficient, and reliable for everyone involved. However, some reviewers were not happy with communication channels, noting frustratingly slow response times, excessively long hold periods, and notable delays when trying to reach support agents. A few other people also felt that the initial account setup process involved unexpected hurdles, technical glitches, and complex onboarding steps.
Auto-generated from all reviews of this business. For reference only.Armine was extremely helpful. She walked me through the steps I needed to take and explained what to expect moving forward.
Hi Matthew, Thanks for your review. Our team works hard to provide great Customer Service, so we appreciate your feedback very much. Sincerely, iPostal1
I am a paying business customer of iPostal1 and I have had an experience that no one should have to deal with. I have been completely unable to access my business mail and have effectively given up any hope of ever receiving it. I made two separate trips to the location at 14 E Washington St, 5th Floor, Orlando, FL. The first trip was on a weekend, their own app allowed me to schedule a pickup, but the location was unstaffed and inaccessible. No warning. No notice. I paid for parking and wasted my time. The second visit on June 18th, same result. Mail box empty. No explanation. Since then I have submitted two help tickets through their website, called every number I have and left multiple voicemails, texted every number available including the one posted on the glass door at the location, and sent photographic evidence of the empty pickup box. I have received zero response across every channel. I have filed formal complaints with the Florida Office of the Attorney General and the Better Business Bureau. I am also canceling my service. If you are a business owner considering iPostal1 for your registered business address, do not. Your mail and your business correspondence are not safe with them.
Hi Timothy, Thanks for your review. We apologize for any difficulties you experienced. We strive to maintain high service levels at all our mail center locations. We see your mail center contacted you by email regarding temporary changes to its business hours due to renovations. Our records also show you successfully picked up mail items on 6/16. We will, of course, follow up with your mail center to ensure the system is working properly and that they complete tasks in a timely manner. We take customer privacy very seriously. All locations are approved by the USPS as a Commercial Mail Receiving Agency (CMRA). Your mail is securely stored until you request that it be forwarded, shredded, discarded, or picked up. We see you previously corresponded with our team via email, and reached out more recently over the last few days. Our Customer Service team is available via chat, email, or phone, Monday-Friday, 9am-8pm ET. Tickets are answered in the order they appear in the queue. We are adding Customer Service representatives as quickly as we can, but increasing demand for our digital mailbox service has created an unusually high volume of calls and emails. Our response time will get better. We also see you spoke with our chatbot. Please note, the fastest way to reach a live agent is by requesting one via chat. We have thousands of happy customers using our services for both personal and business mail. Please note, for legal and government documents, we highly recommend using a registered agent which is legally required to handle these types of correspondence. We now offer registered agent service in over 20 states and are expanding across the US. We want you to have a great experience using iPostal1. Our team will follow up with you. Sincerely, iPostal1
Hi Antoinette, Thanks for your review. We are happy to hear we were able to assist you. Sincerely, iPostal1
Hi Olaitan, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1
Courteous Service and prompt notification
Hi Elfonzo, Thanks for your review. Our team works hard to provide great Customer Service, so we appreciate your feedback very much. Sincerely, iPostal1
We are having a great experience with iPostal1. We have two accounts and they both meet our expectations. Our interactions with the owners and staff of the individual centers have been exceptional. We love your mail service. Thank you!
Hi Valued, Thanks for your review. Our mail center partners work hard to provide great Customer Service, so we appreciate your feedback very much. Sincerely, iPostal1
I like the follow up it is great, honestly t was just procrastinating, but their follow up kept me on business, so thumbs up to iPostal
Hi Leen, Thanks for taking the time to post a review. We appreciate the positive feedback. Sincerely, iPostal1
My account is still not set up. I had to submit additional paperwork, which was done via email to you on May 16th and June 17th. I was trying to set up the mailbox in Mount Vernon on Sanford Avenue.
Hi Carolyn, Thanks for your review. Unfortunately, we are unable to identify your account from this review. Regarding the issue described, the USPS requires Form 1583 be completed, notarized, and filed with proper IDs for the mail center to accept mail on your behalf. If you did file forms, they should have been approved so your mail could be received, or you should have been notified about what is missing or incorrect. Our dedicated 1583 team reviews forms within 1-3 business days and sends them to your mail center for final review. To expedite the process, we recommend reaching out to your mail center directly. Please provide your information so our Customer Service team can follow up with you. Sincerely, iPostal1
The experience is great. I have no problem receiving my business mails. I love the feature where I get notified and I can see the outside part of the mail if I have one.
Hi Gella, Thanks for your review. We had people like you in mind when we created our digital mailbox service. We are glad we were able to meet your needs. Sincerely, iPostal1
So happy! Sign was so easy and smooth!
Hi Ashanti, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1
The set up was easy and as we have not utilized all the features so far all is as expected!
Hi Keith, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1
We signed up, but have not really had occasion to use our new Delaware address as yet. However, we are hopeful that this new corporate headquarters address will serve our needs as advertised.
Hi lpdurban, Thanks for taking the time to post a review. We appreciate the positive feedback. Sincerely, iPostal1
So far so good. I can get my mail while I'm away from home for a few months. This is the best option I found and I'm grateful.
Hi EM, Thanks for your review. We had people like you in mind when we created our digital mailbox service. We are glad we were able to meet your needs. Sincerely, iPostal1
I didn't realize that even after I paid for mail service, I still pay for each piece of mail I pick up. I was charged $3.00 for two regular-sized envelopes. So depending on how many pieces of mail you get, that can really add up.
Hi Eric, Thanks for your review. Since it does take time and labor to process a pickup task, there is a nominal charge at most mail address locations. All fees for the Optional Services provided are listed on the Pricing page on our website. Details on pickup fees are available by each address listing. The pickup fee for letters is for any number of letters, although some locations do not charge for picking up letters. Our Customer Service team will follow up with you. Sincerely, iPostal1
My experience with iPostal was terrible. I created the account and paid with my card. They took the money but did not create my account, and no confirmation. Called customer support numerous times, but they did not answer. When someone did answer they were of zero help and knew nothing at all. They transferred me to a bot, which put me on endless hold. iPostal is nothing but a scam. Do not waste your time and money.
Hi Hamza, Thanks for your review. The USPS requires the Form 1583 be completed, notarized and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. If they are not completed, you will still be able to use the address for your business without the mail function. That is why your account was charged, whether or not you file the Form 1583. Many customers use our addresses this way. Our Customer Service team is highly professional and always tries to help. Please note that chat is often the best and fastest way to contact us. We have thousands of happy customers using our services, but we need to know more to understand the issues you are having. Please provide your information so our team can follow up with you. Sincerely, iPostal1
The two ladies that are usually there are refreshingly pleasant. Using the location as a virtual address mainly.
Hi Marlon, Thanks for your review. We are happy to hear about your great experience with your mail center. Sincerely, iPostal1
Whenever I come into the office, I am greeted with a hello and a smile.
Hi RIA, Thanks for your review. Our mail center partners work hard to provide great Customer Service, so we appreciate your feedback very much. Sincerely, iPostal1
Kimmie was quick to respond professionally and cheerfully. It was a pleasure working with her.
Hi Sherie, Thanks for your review. Our team works hard to provide great Customer Service, so we appreciate your feedback very much. Sincerely, iPostal1
Shavanna went above and beyond on this. Her detail and diligence and follow-up were excellent. I had a login issue with the ipostal phone app - she troubleshooted and came up with an effective solution. Great job. - Gary
Hi Gary, Thanks for your review. Our team works hard to provide great Customer Service, so we appreciate your feedback very much. Sincerely, iPostal1
Hi Cody, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1
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