The worst customer service out there, faulty products
Mars Hydro Customer service is horrible, I had to deal with them for an exhaust fan that randomly turned up and down and for a tent that was plagued with light leaks. It was the most painful experience ever, they only fixed half the problem. Told me they were shipping me a new fan, when in reality all they did was send me a new controller knob, and it still didn’t fix the problem. And with the tent, they wanted me to pay for half a shell replacement and the shipping, and I flat out said no, so they asked me to make a false trust pilot review about how good their customer service is, then only shipped half of what they’d said they were for the replacement (ie. never sent the exhaust fan). Don’t even think twice, just buy AC infinity and save yourself a headache and probably money in the long run. Their customer service is incredible btw, bought two of their clip oscillating fans, they started clicking, i online messaged them and two days later two brand new fans were at my doorstep and they told me to keep the old ones that were still working just making a clicking noise. Mars hydro customer service horrible, AC infinity customer service goes above and beyond for their customers. Mars Hydro is GARBAGE 🗑️.