SHShopee★★★★★
SPX is really the worst courier
I cannot help but write a 2nd bad review about SPX. Previously I wrote that SPX lost my parcel. As I needed the item, I decided to order the same item from the same seller. Afterall, it wasn't the seller's fault as the parcel was lost by the courier. And I thought SPX would do better.
It was a mistake to think that SPX or shopee would try to improve. Once again, my parcel was lost in transit by the courier.
I would have received my item on 11/1, but due to the incompetency and terrible service from SPX, it's now 29/1 and I am without the item, and I have to once again source for it. I have wasted precious time from waiting, re ordering, waiting some more, and writing numerous complaint emails.
I would have given it a NEGATIVE rating as I feel even a 1* review is too good for it.
2024-01-29Helpful 2
SHShopee★★★★★
SPX is the worst courier ever
SPX is one of the worst couriers I've ever encountered. Ordered an item which was supposed to be delivered on 11 Jan. On 9 Jan, status indicated parcel at delivery hub. On 11 Jan, ststus was "being processed by logistic partner". I waited patiently and when I still did not receive my item or any update on the status on 13 Jan, I contacted shopee.
The customer service honestly is absolutely useless. They gave a generic reply and said item will be delivered within next 48 hours. Status was updated on 13 Jan after my feedback and it was still "being processed by logistic partner".
When I did not receive my item after 15 Jan, I wrote in again. Once again I got a generic reply stating they have contacted the fleet team, and asked me to wait another 48 hours!
It is 17 Jan yoday, and there hasn't been any status update since 13 Jan. It's unfair to both buyers and sellers.
In future, I will ask seller who their courier is before placing an order because SPX has proven to be most unreliable.
2024-01-17Helpful 2
