Failure to honor guaranteed shipping claim
I placed my order on 10/24/23, one day before their deadline to receive guaranteed delivery before Halloween. The package is still sitting in California at a USPS office and they seem to be blaming US customs for the delay. If they suspected a delay, they should have used different shipping or not offered the guarantee. My daughter wanted these for Halloween and we have no other use for the product so if they ever show up then I will have to return them. The company is refusing to offer a prepaid return shipping label - they are making me pay for their failure to deliver the product on time.