If there was an option for zero stars…
If there was an option for zero stars and an award for the worst customer service and returns, this company would have it. Basically this company do not hold stock, they drop ship it from other websites which is why it is so difficult to return anything. Your statutory rights are affected when ordering from this company and I can only surmise that good reviews are likely fake. You cannot return the shoddy goods which are often misrepresented and will need to raise dispute with your credit card to get any resolution. Save your money and shop somewhere else. This is a substandard business running out of an address in Hounslow.