Excellent customer service and very…
Excellent customer service and very quick with ordering
Confident Journey (confident-journey.com) has a 3.2 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 33% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the helpful tracking updates provided during transit and find that the items match their descriptions and expectations exceptionally well. Many people find the delivered products practical, of great quality, and very useful for their daily lives. Some people were dissatisfied with long delivery times and frustrating delays in receiving their packages from overseas. A number of customers also noted significant difficulties and unhelpful responses when attempting to secure prompt refunds or return unwanted items. Reviewers additionally mentioned that customer communication fell short of expectations when resolving order problems or shipping inquiries.
Auto-generated from all reviews of this business. For reference only.Excellent customer service and very quick with ordering
If there was an option for zero stars and an award for the worst customer service and returns, this company would have it. Basically this company do not hold stock, they drop ship it from other websites which is why it is so difficult to return anything. Your statutory rights are affected when ordering from this company and I can only surmise that good reviews are likely fake. You cannot return the shoddy goods which are often misrepresented and will need to raise dispute with your credit card to get any resolution. Save your money and shop somewhere else. This is a substandard business running out of an address in Hounslow.
Long delivery, had forgotten! , l ordered!, not as good as expected, not much for the money
Good quality and was kept updated with delivery details
the product is good , however the time for delivery was long and the lack of communication was disquieting, these days so many fraudsters are out there, a little communication goes a long way to ease worries
Excellent product ,very easy to use. Very easy to order and was notified of the journey my order was taking. Quick delivery ,Very happy with this company ,thankyou .
It was all fine but took too long to reach me. Walking all the way from China?
Terrible company bras didnt fit asked for a returns option and refund was told couldn't return and come sated 5.00 when they cost 42.00 absolute joke of a company
So long for item to go through US post and too long to arrive.
I'm very happy with my order and the price was great too
Not as comprehensive as I expected. Very basic lists snd recipes which are all available online for nothing.
No way is this bra a 44g/gg very small no good for me. Sizing is very small
Nice product bought for my wife, who loved it.
Very quick delivery and good communication.
I was pleased with my purchase but it did take longer to arrive than I was expecting.
Hat arrived 20 days after ordering so if you’re in a hurry best to avoid this site. It’s made of paper which I wasn’t aware of so watch you don’t get caught in a shower whilst wearing it! The bow round the hat seems to be made of a hessian type material so think it’s been quite cheap to make and probably not worth the £16 that I paid for it. Wouldn’t buy again.
Would be NIL STARS if available. Ordered a lipliner for 9.99 and was charged vat. Did get that back though. Then the sent me shade 05 when I ordered 04. Even though it states 05 on the box and the liner itself, they state the right order was sent 🙄 but they will contact the Dept to make sure they do better next time !!!!???? 🤔🤷
66 reviews matching